Janelle Lawrence

• Outbound calls for medical record collection
• Calling Pharmacies for RX Status
• Devised and implemented processes and procedures to streamline operations.
• Collected, arranged, and input information into database system.

• High-volume Inbound Call Center
• Gathered, organized and input information into digital database.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Responded to customer questions via telephone and written correspondence regarding retirement account
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Performed various clerical duties by filing and faxing documents and creating customer databases.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Addressed customer account discrepancies and concerns.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Maintained and managed customer files and databases.
• Responded to customer calls and emails to answer questions about products and services.
• Appointment Scheduling

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collaborated with team members to handle guest requirements

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• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Prepared monthly inventories of stock to place merchandise orders.
• Operated POS system to handle sales, returns and exchanges.
• Trained new staff members on company policies and procedures.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Cleaned and stocked backroom to maintain organization of facility.