Summary
Overview
Work History
Education
Skills
Technical Profile
Awards
Timeline
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Janelle Perryman

Manhattan,KS

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence

Overview

24
24
years of professional experience

Work History

Academic Services Coordinator

Kansas State University
10.2022 - Current
  • Work closely with the director of the MAB program in administering all phases of the award-winning academic degree program
  • Organize and manage on-campus student sessions at the Manhattan campus and K-State Olathe; including room reservation and setup, planning and ordering meals, developing schedules, and ensuring proper technology availability
  • Travel to various agricultural expos and tradeshows around the nation and abroad to aid in recruitment efforts
  • Help instructors with online course setup in Canvas LMS and assist with delivery of course materials
  • Collaborate on program budget management and track monthly spending.

Adjunct Instructor

Fort Hays State University
08.2017 - 10.2022
  • Taught online classes presenting a theoretical and practical understanding of business communication
  • Oversaw Marketing and Tourism & Hospitality internship students
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives

Academic Advisor

Fort Hays State University
11.2015 - 10.2022
  • Following established program guidelines, monitored academic progress and maintained student files for over 350 undergraduate college students (online and on-campus)
  • Played integral role in providing each student with information, support and guidance as the individual progressed through one of nine bachelor degree programs offered through the Robbins College of Business
  • Acted as point of contact for students serving as a liaison for them with other university departments
  • Served as needed on college committees and department teams

Virtual College Administrative Associate/Student Communication Assistant

Fort Hays State University
01.2015 - 11.2015
  • Led the Tiger Comeback program; communicated with students who stopped-out and aided their transition back to FHSU
  • Gathered, calculated, and prepared enrollment statistics for presentation format via PowerPoint
  • Prepared and submitted academic appeals for Virtual College students to the Appeals Committee
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Client Relations Specialist

DST Systems
02.2011 - 07.2014
  • Helped manage a relationship between DST and their largest client via phone, internet, and webcast
  • Worked closely with the client in a partnership-style relationship, supporting the products, programs and software they use on a daily basis
  • Researched, analyzed system issues for client; determined a resolution and followed the entire process
  • Assisted with testing efforts through the entire phase of a system update project

Corporate Trainer

DST Systems
03.2007 - 02.2011
  • Planned, developed, prepared and updated training materials for new associates both domestic and abroad
  • Responsible for monitoring new associates’ work and performance during their first two months of employment; while acting as a resource for current associate questions regarding processes
  • Worked with peers to proctor continuing education for associates and all levels of management
  • Collaborated with management to identify company training needs and scheduling.

Senior Risk Management Liaison

DST Systems
01.2000 - 03.2007
  • Managed and oversaw all activity relating to financial risk management
  • Reviewed, analyzed, and evaluated operations for potential risk and fraudulent activity
  • Ensured all personnel were fully trained and capable of delivering outstanding performance
  • Conducted extensive research into open items to ensure corrections completed in a timely manner

Education

Graduate Certificate in Tourism & Hospitality Management -

Fort Hays State University
Hays, KS
12.2018

Master of Business Administration -

University of Phoenix
Phoenix, AZ
07.2007

Bachelor of Business Administration, Business Communication -

Fort Hays State University
Hays, KS
12.1999

Skills

  • Genuinely dedicated to and passionate about helping others to succeed
  • Exceptional problem-solving ability: invest time to understand issues in order to maximize effectiveness in decision making, goal achievement, and innovation
  • Strong verbal, written, and interpersonal communication skills; personable, friendly
  • Ability to build trust and credibility through good listening and proper execution
  • Work well with all levels of employees throughout the organization
  • Exceptional organizational skills; able to coordinate multiple tasks with tight deadlines
  • Strong work ethic, team player, great attitude
  • An entrepreneurial leader who looks beyond the status quo to uncover hidden opportunities for improvement

Technical Profile

  • MS Word
  • MS Excel
  • MS Access
  • Outlook
  • PowerPoint
  • Calendly
  • CICS
  • Workday
  • KSIS
  • Perceptive Content
  • Blackboard
  • Yellowdig
  • Adobe Acrobat

Awards

Tiger Transfer Champion, FHSU Transfer – Military Center, 2020 Navigator Award Nominee, FHSU Student Government Association, 2020

Timeline

Academic Services Coordinator

Kansas State University
10.2022 - Current

Adjunct Instructor

Fort Hays State University
08.2017 - 10.2022

Academic Advisor

Fort Hays State University
11.2015 - 10.2022

Virtual College Administrative Associate/Student Communication Assistant

Fort Hays State University
01.2015 - 11.2015

Client Relations Specialist

DST Systems
02.2011 - 07.2014

Corporate Trainer

DST Systems
03.2007 - 02.2011

Senior Risk Management Liaison

DST Systems
01.2000 - 03.2007

Graduate Certificate in Tourism & Hospitality Management -

Fort Hays State University

Master of Business Administration -

University of Phoenix

Bachelor of Business Administration, Business Communication -

Fort Hays State University
Janelle Perryman