Janelle Leon-Cupis
Lathrop,CA
Summary
Surgical Coordinator with extensive experience in surgical scheduling and workflow optimization at Stanford Hospital & Clinics. Demonstrated success in improving clinic efficiency through strong communication and collaboration. Proficient in addressing critical patient care challenges under pressure. Dedicated to achieving outstanding patient outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Surgical Coordinator/ CCMA IV
Stanford Hospital & Clinics
Palo Alto, CA
07.2018 - Current
- Facilitated operations for one surgeon to improve clinic efficiency and effectiveness.
- Supported specialized clinics for lymphedema, plastics, cosmetics, transgender, and breast reconstruction.
- Conducted thorough patient education sessions following pre-operative assessments.
- Streamlined surgical scheduling across multiple specialties within the hospital.
- Resolved critical patient care issues under strict deadlines.
- Enhanced workflow through collaboration with surgical teams.
- Managed scheduling of appointments and assured completion of consent forms and insurance documentation.
- Liaised with physicians, vendors, insurers, patients, and families regarding surgical procedures.
Certified Clinical Medical Assistant III
Stanford Hospital and Clinics
Palo Alto, CA
05.2016 - 07.2018
- Assisted physicians during patient examinations and procedural preparations.
- Administered vaccines after verification by licensed personnel, adhering to established protocols.
- Conducted point-of-care testing, EKGs, and immunizations to enhance patient care outcomes.
- Performed vital sign measurements, rooming, and medication administration for improved clinical operations.
- Prepared lab results and ensured availability of equipment for comprehensive examinations.
- Trained new staff on clinical procedures and office protocols to ensure compliance.
- Maintained accurate medical records according to privacy regulations and ensured cleanliness of equipment.
- Managed patient scheduling and coordinated appointments to optimize clinic flow.
Clinical Certified Medical Assistant
Sutter Health- Palo Alto Medical Foundation
Palo Alto, CA
06.2012 - 12.2016
- Streamlined patient flow and rooming processes to enhance pre-visit and post-visit operations.
- Communicated schedule changes to providers, optimizing patient flow and increasing efficiency.
- Reviewed electronic health records to identify overdue services and prepare patients for exams.
- Collected essential documents and signatures to support clinical decisions prior to appointments.
- Facilitated management of EHR In-Basket for timely prescription refills and authorization requests.
- Assisted physicians during patient examinations and medical procedures.
- Scheduled appointments while effectively managing patient flow throughout the clinic.
- Administered injections, immunizations, medications, and wound dressings per physician instructions.
Clinic Float, Specialties and Ambulatory Care CCMA- II
Stanford Hospital and Clinics
Palo Alto, CA
08.2015 - 05.2016
- Reviewed EHR, health maintenance, and disease management to prepare patients for exams and procedures.
- Gathered required documents and signatures to assist physicians in making treatment decisions.
- Ensured exam rooms remained clean, stocked, and set up prior to patient appointments.
- Supported patient education by distributing informational pamphlets and aftercare instructions.
- Managed EHR In-Basket tasks, including prescription refills and prior authorizations.
- Maintained organized documentation to facilitate efficient workflow during patient visits.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
Clinical Certified Medical Assistant
Sutter Health- Palo Alto Medical Foundation
Sunnyvale, CA
03.2012 - 06.2012
- Facilitated UA collection, Strep testing, Pap smears, and various specimen collections.
- Documented patient vitals to ensure accurate medical records.
- Assisted in minor procedures such as mole removals and wound care.
- Obtained prior authorization approvals for medications efficiently.
- Utilized EPIC to route messages to RNs and physicians for triage protocol.
- Scheduled patient appointments to optimize clinic operations.
- Managed patient intake process, ensuring updated medication and refill requests were collected.
- Scheduled appointments and managed patient flow efficiently.
Patient Service Representative I
Sutter Health- Palo Alto Medical Foundation
Sunnyvale, CA
10.2011 - 03.2012
- Greeted patients and provided information on services and procedures for visits.
- Registered new patients and updated existing accounts efficiently.
- Scheduled follow-up appointments based on provider availability.
- Managed patient inquiries, resolving concerns promptly and courteously.
- Trained new staff on front desk operations and established protocols.
- Verified insurance information, collected payments, and scheduled appointments accurately.
- Scanned completed forms, identification, and insurance cards to maintain organized patient documents.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Education
Associate of Arts - Liberal Arts with an Emphasis in Sciences
San Jose City College
San Jose, CA, United States01.2019
Associate of Science - Medical Assisting
Heald College
Milpitas, Ca01.2011
Associate of Arts - Administration of Justice
Evergreen Valley College
San Jose, Ca01.2009
Skills
- Ambulatory services
- Wound care management
- Minor surgical procedures
- EKG interpretation
- VAD management
- Specimen handling and analysis
- EPIC software proficiency
- Point of care operations
- Clinical documentation
- Surgical scheduling expertise
- Leadership skills
- Team collaboration
- Critical thinking
- Workflow optimization
- Effective communication
Certification
- CPR certified through American Heart Association Basic Life Support (BLS) Certification, 01/2025-01/2027
- California Certifying Board of Medical Assistants
Timeline
Surgical Coordinator/ CCMA IV
Stanford Hospital & Clinics
07.2018 - Current
Certified Clinical Medical Assistant III
Stanford Hospital and Clinics
05.2016 - 07.2018
Clinic Float, Specialties and Ambulatory Care CCMA- II
Stanford Hospital and Clinics
08.2015 - 05.2016
Clinical Certified Medical Assistant
Sutter Health- Palo Alto Medical Foundation
06.2012 - 12.2016
Clinical Certified Medical Assistant
Sutter Health- Palo Alto Medical Foundation
03.2012 - 06.2012
Patient Service Representative I
Sutter Health- Palo Alto Medical Foundation
10.2011 - 03.2012
Associate of Arts - Liberal Arts with an Emphasis in Sciences
San Jose City College
Associate of Science - Medical Assisting
Heald College
Associate of Arts - Administration of Justice
Evergreen Valley College