Summary
Overview
Work History
Education
Skills
Timeline
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Janelle Lierman

Lake,WV

Summary

Personable Office Administrator with 20+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

31
31
years of professional experience

Work History

Office Administrator & Lead Estimator

Wright Way Cleaning & Restoration, Inc
12.2013 - 04.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Completed weekly payroll for 6-20 employees

Administrator - Home Care Agency

Kemper Services
09.2005 - 07.2013
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Developed and implemented care plans for clients.
  • Trained new staff members on best practices for home health care.
  • Researched and recommended community resources to meet clients' needs.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Assisted with end-of-life care.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Provided direct personal care and administrative services to clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Assisted patients with self-administered medications.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.

K-12 English Teacher

HomeLink - Lake Stevens School District
09.1998 - 06.2003
  • Developed innovative lesson plans to engage students in English language learning.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Prepared and implemented lesson plans covering required course topics.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Supported student skill development in alignment with personal and academic goals.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
  • Created and implemented activities to foster critical thinking skills of students.
  • Prepared comprehensive English curriculum for multiple classes.
  • Led interesting and diverse group activities to engage students in course material.
  • Produced engaging lesson plans and activities to help students master learning objectives.
  • Designed and facilitated group projects to foster teamwork and problem-solving skills.

Childcare Director & Area Coordinator

Everett Family YMCA
06.1992 - 06.2002
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Managed program paperwork and child records to comply with state requirements.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Adhered to budgetary guidelines to set financial goals and maintain school profitability.

Education

No Degree - English

Everett Community College
Everett, WA
2002

Bachelor of Arts - English

Washington State University
Pullman, WA
05.1997

Skills

  • Meeting coordination
  • Inbound phone call handling
  • Technical Support
  • Time management
  • Typing 60 words per minute
  • Project Management
  • Travel coordination
  • Office administration
  • Microsoft Word, Excel and Xactimate estimating expertise
  • Managing office supply inventory
  • Staff Management

Timeline

Office Administrator & Lead Estimator

Wright Way Cleaning & Restoration, Inc
12.2013 - 04.2023

Administrator - Home Care Agency

Kemper Services
09.2005 - 07.2013

K-12 English Teacher

HomeLink - Lake Stevens School District
09.1998 - 06.2003

Childcare Director & Area Coordinator

Everett Family YMCA
06.1992 - 06.2002

No Degree - English

Everett Community College

Bachelor of Arts - English

Washington State University

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Janelle Lierman