Janelle Lopes
Clermont,FL
Summary
Dynamic training professional with a proven track record at Longhorn Steakhouse, specializing in new hire training and course planning. Expert in public speaking and creative problem solving, I have successfully enhanced employee engagement and productivity through tailored mentorship programs and innovative training solutions, fostering a culture of continuous improvement.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Service NRO Trainer
Longhorn Steakhouse
01.2009 - Current
- Trained new staff members, leading to improved workforce development and productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Softlines Manager
Sears
09.1985 - 09.2015
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
- Led cross-functional team to update training curricula, keeping pace with industry changes.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Revolutionized safety training, significantly reducing workplace accidents.
- Boosted training session effectiveness with integration of multimedia tools.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
Receiving Manager
DD's Discount Store
06.2015 - 06.2017
- Led sessions on advanced communication techniques, boosting team synergy.
- Pioneered mentorship program, fostering professional growth and development.
- Transformed conventional training resources into online formats.
- Received and processed truck deliveries efficiently.
Server
Uno Pizzeria & Grill
09.2011 - 06.2014
- Entered orders accurately into POS system
- Ensured compliance with food safety standards.
- Ensured accurate processing of monetary exchanges.
- Elevated participant engagement by developing interactive training modules.
Customer Service Desk Associate
Shaw's Supermarket
09.1984 - 06.2008
- Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
- Worked with vendors to customize courseware to accommodate business needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Associate Of Applied Business - Hotel, Motel, And Restaurant Management
Cape Cod Community College
West Barnstable, MAAcademic -
Falmouth High School
Falmouth, MASkills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Course planning
- Group and individual instruction
Certification
Certified Food Safety Manager
Timeline
Receiving Manager
DD's Discount Store
06.2015 - 06.2017
Server
Uno Pizzeria & Grill
09.2011 - 06.2014
Service NRO Trainer
Longhorn Steakhouse
01.2009 - Current
Softlines Manager
Sears
09.1985 - 09.2015
Customer Service Desk Associate
Shaw's Supermarket
09.1984 - 06.2008
Associate Of Applied Business - Hotel, Motel, And Restaurant Management
Cape Cod Community College
Academic -
Falmouth High School
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