Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Janelle Luster

Parma Heights

Summary

Highly dedicated and sincere individual who has a great deal of ambition. I have experience in the social services profession with a strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrating a collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication. I am seeking a position where I can utilize skills in integrity, communication, advocacy and relationship building. I work very well with others as well as independently, I am seeking a position in which I may develop and excel. I am always ready for a challenge.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Staff Sergeant

United States Army Reserve 758th Maintenance Company Unit
10.2011 - Current
  • In the Army Reserve, I am a Staff Sergeant with an MOS 91 Juliet; Quarter Master and Chemical Equipment Repairer in a support maintenance company.
  • Squad leader who supervises and leads a team of 6 soldiers.
  • Unit Prevention Leader/ Drug Testing Administrator
  • Vehicle Crew Evaluator
  • Inventory and Parts Specialist
  • Military driving license with the ability to drive and work on various military vehicles and their mechanical services.
  • Active Military Deployment providing support maintenance in Grafenwoehr, Germany from 05/2024 - 05/2025


Short-Term Skilled Nursing facility Social Worker

PleasantView Care Center Nursing Facility
05.2022 - 05.2023
  • Assessment and Care Planning; conducting psychosocial assessments to identify resident needs and develop personalized care plans in collaboration with the interdisciplinary team. Updating the MDS system in regards to specific patient needs.
  • Counseling and support; Providing individual and group counseling to residents and their families, addressing psychosocial issues, emotional support, and adjustment to the SNF environment.
  • Discharge Planning; Coordinating discharge planning and follow-up services, assisting residents and families to transitioning to home or other appropriate settings.
  • Communication and Advocacy; Facilitate communication between residents, families, and staff, and advocate for residents’ rights and needs.
  • Community Resource Coordination; Connect residents and families with appropriate community resources, such as home health services or financial assistance programs.
  • Documentation and Compliance; Maintain accurate documentation of assessments, care plans, and interventions, ensuring compliance with relevant regulations.
  • Interdisciplinary Collaboration; participate in interdisciplinary team meetings, contributing to the development and implementation of comprehensive care plans.
  • Crisis Intervention; provide crisis intervention services as needed addressing immediate needs and concerns of residents and families.
  • Staff Education; Educate staff on psychosocial issues, resident rights, and cultural diversity.
  • Evaluation and Improvement; Monitor and evaluate the effectiveness of care plans, and develop and implement policies to improve resident care.

Primary Care Clinical Social Worker Internship

Louis Stokes Veterans Affairs Medical Center
08.2021 - 02.2022
  • Clinical social work internship engaged in experience at the Wade Primary Patient Care Clinic (WPPC) by working with Veterans and their Caregivers in areas such as, assessing for Home Health Aid services by utilizing the Case Mix Tool, assisting with discharge planning from Community Hospitals to VA Contracted Skilled Nursing Facilities for Short Term Rehab and Long Term Care placement.
  • Answered and returned phone calls addressing psycho-social concerns as well as interacting with various disciplines in primary care PACT teams to ensure veterans needs are met (Doctors, RNs, LPNs, Administrative Support Assistants).
  • Engaged in completing Interdisciplinary Social Work referrals to initiate referrals to Adult Day Care, Short Term Rehab, Long Term Care, Inpatient Hospice and Respite Care.
  • Conducting psychosocial assessments that evaluate veterans concerns regarding housing, food insecurity, utilities, transportation, finances, substance use, tobacco use, mental health and personal safety.
  • Completing Medical Certifications to assist with veteran financial concerns regarding utility bills, completing and documenting notes in the VA system CPRS with accuracy to reflect each encounter regarding the care of each veteran.

Regional Network Caseworker for Military and Veterans Program Emergency Communications/ Critical Community Services in the the Armed Forces Sector Internship

American Red Cross Organization
08.2019 - 08.2021
  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
  • Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
  • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
  • Maintain professionalism and conduct as stated in Red Cross policy

Education

Master of Clinical Social Work -

Cleveland State University
Cleveland, Ohio
05.2023

Bachelor of Social Work -

Cleveland State University
Cleveland, Ohio
05.2020

MOS 91J -

United States Army 91 Juliet Quartermaster/Chemical Repair School
Fort Lee, Virginia
01.2013

United States Army Basic Training
Fort Jackson, South Carolina
10-2012

Skills

  • Verbal and written communication
  • Interdisciplinary collaboration
  • Database and case management
  • Computer skills/ data entry
  • Time management
  • Task prioritization
  • Detail oriented
  • Coaching and mentoring
  • Professionalism
  • Customer service expertise
  • Able to adapt to change and learn things quickly and efficiently

Certification

Interprofessional Geriatric Healthcare and TeamSTEPPS Education

  • Geriatric Workforce Enhancement Program

03/2021

Accomplishments

Army Commendation Medal 2025

- Commendable service while assigned as the inventory management in support of USAREUR-AF Operation European Assure, Deter, and Reinforce. Exemplary leadership, professionalism, and dedication to duty that significantly contributed to the success of the 18th Combat Sustainment Support Battalion, the 16th Sustainment Brigade, and the United States Army.

Army Certificate of Achievement 2025

- Diligently and meritoriously completed the rigorous requirements of of the Basic Skills Education Program (BSEP) Course, resulting in successfully raising General Technical (GT) score to 112.

Army Certificate of Achievement 2020

• Outstanding performance during Operation Houlihan in support of the 758th Maintenance Company by cross training as a generator mechanic and automotive mechanic in ECS 67 as well as volunteering time to conduct many essential missions at Ft. McCoy, WI.

Army Achievement Medal 2019

• Outstanding achievement during Operation Prelude in support of the mobilization for the 348th Engineer Company at Ft. McCoy, WI.

The National Society of Leadership and Success / Cleveland State University 2019

• The NSLS is the nation's largest leadership honor society. Students are selected by their college for membership based on either academic standing or leadership potential.

Army Certificate of Achievement 2016

• Exceptional Performance during Annual Training with the 758th Ordnance Company, 188th Brigade Support Battalion, and the 18th Field Artillery Brigade for the United States Army.

Timeline

Short-Term Skilled Nursing facility Social Worker

PleasantView Care Center Nursing Facility
05.2022 - 05.2023

Primary Care Clinical Social Worker Internship

Louis Stokes Veterans Affairs Medical Center
08.2021 - 02.2022

Regional Network Caseworker for Military and Veterans Program Emergency Communications/ Critical Community Services in the the Armed Forces Sector Internship

American Red Cross Organization
08.2019 - 08.2021

Staff Sergeant

United States Army Reserve 758th Maintenance Company Unit
10.2011 - Current

Master of Clinical Social Work -

Cleveland State University

Bachelor of Social Work -

Cleveland State University

MOS 91J -

United States Army 91 Juliet Quartermaster/Chemical Repair School

United States Army Basic Training

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Janelle Luster