Janelle Markevitch
Woodinville,WA
Summary
Trustworthy and persuasive leader who drives results by fostering happy, loyal staff who delight in satisfying clientele. A skilled general manager recognized for selling and marketing competencies alongside full P&L responsibility. Strategic business development creates new market opportunities and a relational sales philosophy leads to long-term, loyal customers.
Overview
27
27
years of professional experience
Work History
Business Owner/Operator
Anonymous Buffalo LLC
SEATTLE, WASHINGTON
01.2019 - Current
- Managed daily operations and ensured smooth workflow across all departments.
- Oversaw inventory management and maintained accurate stock levels at all times.
- Developed marketing strategies to enhance customer engagement and brand visibility.
- Trained new employees on company policies, procedures, and best practices.
- Coordinated with suppliers to negotiate pricing and secure quality products.
- Implemented cost-saving measures to improve operational efficiency and reduce expenses.
- Coordinated logistics for various sales events and promotional activities.
- Managed event registration and attendee communication processes efficiently.
- Collaborated with vendors to secure necessary supplies and services for events.
- Assisted in creating marketing materials for promotional sales events.
- Worked closely with sales team to determine objectives of each event.
- Managed budgeting and invoicing related to the event planning process.
- Assisted with setup and break down of equipment prior to and following each event.
- Established relationships with clients by providing excellent customer service.
General Manager
MERCEDES-BENZ OF SEATTLE & MERCEDES-BENZ OF BELLEVUE
Seattle, WA
06.2001 - 04.2018
- Led a highly successful dealership by growing and investing in employees, which led to outstanding quarterly Customer Service Index scores of 974/1000, and annual gross sales of $100,000,000.
- Directed all advertising and marketing, including targeted campaigns that reframed the dealership brand, doubled female buyers, and embedded the dealership into the local Mandarin community.
- Achieved a remarkably low industry attrition rate by developing loyal, long-term employees who are delighted to come to work and serve customers.
- Built trusting, exclusive buying relationships with high net-worth and celebrity clientele.
- Achieved the top month in 60-year store history, with over 250 units and gross sales of $1,800,000.
- Provided coaching and mentoring that enabled sales staff to grow into successful finance managers, and finance staff to grow into successful sales managers.
- Managed daily operations for luxury automotive dealership in Seattle and Bellevue.
- Oversaw staff recruitment, training, and performance evaluations for multiple departments.
- Coordinated logistics for multiple events, ensuring smooth execution and attendee satisfaction.
- Managed vendor relationships, negotiating contracts for services and supplies effectively.
- Developed event marketing materials, promoting activities through social media and email campaigns.
- Assisted in budgeting for events, tracking expenses to align with financial plans.
- Facilitated on-site setup and breakdown of events, ensuring organized space management.
Regional Sales Manager
SOURCE NW
06.1999 - 06.2001
- Developed regional sales strategies to enhance market penetration.
- Coordinated with cross-functional teams to align sales goals and initiatives.
- Conducted training sessions for sales staff on product knowledge and techniques.
- Managed customer relationships to ensure satisfaction and retention.
- Penetrated new markets by investigating competitor products, services, and trends.
- Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
Finance Director
MERCEDES-BENZ OF SEATTLE & MERCEDES-BENZ OF BELLEVUE
SEATTLE, WASHINGTON
- Promoted to General Sales Manager, and then General Manager, by developing people while increasing revenue and efficiencies.
- Operated as a working director by personally selling and closing at least 25 deals per month.
- Focused on long-term buying relationships by never sacrificing ongoing customer satisfaction for short-term sales targets, despite handling funding for 200 to 250 deals per month.
- Prevented lawsuits and ensured strict legal compliance through conscientious monitoring of all new legal policies in order to protect both the dealership and the buyers.
- Recognized as the top-grossing finance representative in over 350 U.S. states. Mercedes-Benz dealerships.
Finance Manager
MERCEDES-BENZ OF SEATTLE & MERCEDES-BENZ OF BELLEVUE
- Promoted to Finance Director for turning around a team that went from upselling $800 per deal (maintenance, warranties) to $2000 per deal compared to the $1,200 benchmark; personal average was $3,500 per deal.
Sales and Leasing Consulting
MERCEDES-BENZ OF SEATTLE & MERCEDES-BENZ OF BELLEVUE
- Recognized as top sales person for the month for a five-dealership region during the first year in role.
Education
High School Diploma -
Monroe High School
Monroe, WA06-1999
Skills
- Inventory management
- Event planning
- Marketing strategy
- Budget management
- Vendor negotiation
- Customer relationship management
- Team leadership
- Employee training
- Sales strategy development
- Operational efficiency
- Problem resolution
- Effective communication
- Marketing campaign development
- Personnel management
- Inventory control
- Operations management
- Financial reporting
- Entrepreneurial leadership
- Contract negotiation
- Event coordination
- Time management
- Client engagement
- Sales planning and implementation
- Leadership and team building
- Sales training
- Automotive systems
- Revenue growth management
- Customer service and retention
- Sales leadership
- Dealership operations
- Key account retention
- Sales operations
- Budgeting and finance
- Event management
- Budgeting and invoicing
- Sales forecasting
- Problem solving
- Relationship building
- Event design
- Event marketing
- Display creation
- Theme development
- Social media marketing
- Multitasking and prioritization
- Volunteer coordination
Timeline
Business Owner/Operator
Anonymous Buffalo LLC
01.2019 - Current
General Manager
MERCEDES-BENZ OF SEATTLE & MERCEDES-BENZ OF BELLEVUE
06.2001 - 04.2018
Regional Sales Manager
SOURCE NW
06.1999 - 06.2001
Finance Director
MERCEDES-BENZ OF SEATTLE & MERCEDES-BENZ OF BELLEVUE
Finance Manager
MERCEDES-BENZ OF SEATTLE & MERCEDES-BENZ OF BELLEVUE
Sales and Leasing Consulting
MERCEDES-BENZ OF SEATTLE & MERCEDES-BENZ OF BELLEVUE
High School Diploma -
Monroe High School