Janelle Martinez
Rio Rancho,New Mexico
Summary
Experienced and dedicated professional with a proven track record as a General Manager at a high-traffic travel center. Demonstrated expertise in overseeing daily operations, enhancing customer satisfaction, and driving revenue growth. Adept at team leadership, strategic planning, and implementing effective management practices. Committed to fostering a positive work environment and ensuring the highest standards of service and efficiency.
Overview
19
19
years of professional experience
Work History
District Manager
Good2go Stores, LLC
09.2016 - Current
- Conduct weekly store visits to assist & develop store teams and management
- Review financials, store updates, weekly corporate communications and other reports
- Analyze sales trends, cash overage/shortage, inventory over/shortage
- Review store schedules for proper staffing and overtime usage
- Ensure accurate reporting of store openings, closings, restaurant operations
- Perform monthly UST inspections reporting issues as required
- Conduct visual inspections of locations, report maintenance issues through tickets
- Complete management checklist and leave action list items with Store Managers
- Attend and participate in monthly manager meetings and store meetings
- Host quarterly in person manager meetings/trainings as directed
- Supervised various locations, for high-quality standards of operation
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities
General Manager Travel Center & Restaurant
San Felipe Travel Center
10.2015 - 09.2016
- Responsible for overall operation of the Travel Center, all management & employees
- Established vendor relations for fuel, convenience store, restaurant, fuel repair vendors
- Developed short-term and long-term planning, negotiating fuel contracts, store remodels
- Provided overall planning/management of profit centers and to maximize profitability
- Formulated and established yearly budgets, policies, and procedures as needed
- Developed, executed and revised operational P&Ps to achieve profit and volume objectives
- Identified operational problems and implemented policies and procedures to solve them
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
Promotions Manager
San Felipe Casino
04.2013 - 10.2015
- Developed, implemented, planned and organized all Casino promotional activities
- Created monthly Direct Mail, Player’s Club, Slots & Table Games promos
- Operation and administration of Casino advertising, special events, publicity and media
- Oversee development & production of advertising print, tv, outdoor, direct mail, in-house
- Evaluate market research and adjust marketing strategy to meet changing market
- Review and analyze activities, costs, operations, and forecast data to meet revenue goals
- Develop, implement, and evaluate methods of increasing Players’ Club card enrollment
- Responsible for hands-on player development programs, training of players club employee
- Develop strategies to grow data base
- Develop and lead initiatives for player retention and satisfaction
- Keep records of all events ensuring compliance with gaming policies and procedures
- Create and coordinate VIP player dinners, concerts and other events
- Develop and monitor budget, spending and inventory control measures
- Develop and execute comprehensive short term and long-term marketing plans
- Interact with customers daily resolving problems and/or assisting with all customer service.
Training & Development Manager/Human Resources
Focus Management
08.2007 - 07.2010
- Direct all human resources activities for branch office
- Identify staff vacancies and recruit, interview and select applicants
- Provide classroom and individual training to new hire & collection staff
- Research, develop, coordinate, and present training and development programs
- Develop teaching aids such as training manual, demonstration scenarios and multimedia visual aids
- Maintain online training curriculum and research new training and development techniques
- Conduct exit interviews to identify reasons for employee turnover
- Perform difficult staffing duties such as refereeing disputes and terminating employees
Customer Representative
Citi Cards
01.2006 - 08.2007
- Provide classroom and individual training to collection and customer service representatives
- Identify training and development needs through job analysis and appraisal schemes
- Design and develop training programs based on organization and individual needs
- Assist line managers, human resources and senior managers in new training programs
- Monitor and review the progress of trainees through questionnaires/discussions with management
- Ensure statutory training, workers compensation training, sexual harassment training etc
- Assist line managers in solving specific training problems, either on a one-to-one basis or in groups.
Education
Associate of Applied Science - Culinary Arts
Central New Mexico Community College
Albuquerque, NMSkills
- Multi-unit/multi–State Retail Management (Arizona, Colorado, New Mexico)
- Team Leadership and Development
- Sales and Performance Analysis
- Operational Excellence
- Strategic Planning
- Inventory Management
Timeline
District Manager
Good2go Stores, LLC
09.2016 - Current
General Manager Travel Center & Restaurant
San Felipe Travel Center
10.2015 - 09.2016
Promotions Manager
San Felipe Casino
04.2013 - 10.2015
Training & Development Manager/Human Resources
Focus Management
08.2007 - 07.2010
Customer Representative
Citi Cards
01.2006 - 08.2007
Associate of Applied Science - Culinary Arts
Central New Mexico Community College
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