Janelle Massay
Maple Shade Township
Summary
Compassionate individual with background as Hospital Volunteer. Familiarity with hospital processes, medical terminology and patient care protocols. Strong communication skills, ability to work in fast-paced environments, and commitment to providing highest quality of support for patients and medical staff. Proven record of enhancing patient satisfaction by providing emotional support and assisting in daily activities.
Overview
5
5
years of professional experience
Work History
Hospital Volunteer /Patient Support Specialist
Brookdale Hospital
Brooklyn
01.2023 - Current
- Assisted nurses with non-medical tasks, such as delivering meals and running errands.
- Answered phones, took messages, and directed calls to appropriate staff members.
- Improved quality of patient care by engaging with patients and families.
- Assisted with medical record-keeping duties such as filing charts and copying documents.
School Support Assistant
Maple Street School
Brooklyn
09.2022 - 12.2022
- Supported children and staff in a classroom environment by assisting with activities, supervision, and daily routines.
- Communicated clearly and calmly, demonstrated patience, and helped maintain a positive, structured learning environment.
- Assisted children in organizing backpacks and maintaining personal belongings.
- Ensured children took scheduled naps.
Customer Service Associate
Amazon
Philadelphia
02.2021 - 09.2022
- Assisted customers with inquiries and product information.
- Monitored network performance and resolved connectivity problems efficiently.
- Created automated scripts to facilitate the deployment of updates across multiple systems simultaneously.
- Maintained up-to-date knowledge about current trends in cloud computing technologies related to remote infrastructures.
Education
High School Diploma -
City As High School
New York, NY07-2018
Associate of Science - Coursework Completed (No Degree)
Gwinnett College
GASkills
- Patient engagement
- Medical record keeping
- Call routing
- Non-medical support
- Patient advocacy
- Customer relations
- Communication skills
- Problem solving
- Friendly and outgoing
- Positive attitude
- Emotional support
Timeline
Hospital Volunteer /Patient Support Specialist
Brookdale Hospital
01.2023 - Current
School Support Assistant
Maple Street School
09.2022 - 12.2022
Customer Service Associate
Amazon
02.2021 - 09.2022
High School Diploma -
City As High School
Associate of Science - Coursework Completed (No Degree)
Gwinnett College