Janelle Matson
Nampa,ID
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SUPPORTIVE LIVING STAFF
A & R Case Management
Nampa, ID
08.2018 - Current
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Entertain and converse with patients to keep them mentally healthy and alert
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Reacting professionally to behaviors of clients by using redirection and positive reinforcement
- Support clients who have developmental disabilities as well as physical disabilities
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes of Verizon phone issues
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Direct Support Professional
Arrow of idaho
Nampa, ID
10.2023 - 07.2024
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Assisted in planning and implementing recreational activities for participants.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Accompanied or transported clients to appointments, errands and social activities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Monitored client's well-being, safety and comfort under physician direction.
- Transported clients to doctor's appointments and errands.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted clients with maintaining good personal hygiene.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
GLOBAL TECHNOLOGICAL SUPPORT FOR VERIZON WIRELESS
Xerox
Idaho
09.2015 - 06.2016
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes of Verizon phone issues
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
CUSTOMER SERVICE
McDonalds
Boise, ID
07.2008 - 09.2009
- Order tests that could determine the causes of cellphone malfunctions
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Confer with customers by telephone or computer to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Accept payment from customers, and make change as necessary
- Request and record customer orders, and compute bills using cash registers
- Clean and organize eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Relay food orders to cooks
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing machine
Education
High School Diploma -
05.2011
Skills
- Supportive Living Staff
- A & R Case Management
- Global Technological Support
- Cleaning and organization
- Scheduling and Coordination
- Safety Compliance
- Data Entry
- Schedule Coordination
- Customer Support
- Customer service expertise
- Customer relations skills
- Cash Handling
- Payment Processing
- Recordkeeping expertise
- Customer service understanding
References
References available upon request
Affiliations
- In my free time i enjoy working on my crafts, from needle and thread to pouring acrylic.
- I enjoy Paddle boarding with my daughter
- spending time with my family and animals.
Certification
- allows me to pass medications in a healthcare facility
Timeline
Direct Support Professional
Arrow of idaho
10.2023 - 07.2024
SUPPORTIVE LIVING STAFF
A & R Case Management
08.2018 - Current
GLOBAL TECHNOLOGICAL SUPPORT FOR VERIZON WIRELESS
Xerox
09.2015 - 06.2016
CUSTOMER SERVICE
McDonalds
07.2008 - 09.2009