Janelle Maynard
Toledo,OH
Summary
Adept at managing patient care and streamlining appointment scheduling, I enhanced clinic efficiency during my tenure at Planned Parenthood Of Greater Ohio. Leveraging skills in electronic medical records and time management, I improved patient satisfaction and operational workflows. My proactive approach and ability to foster patient relationships set me apart.
Overview
9
9
years of professional experience
Work History
Health Care Assistant
Planned Parenthood Of Greater Ohio
04.2023 - Current
- Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources. Briefly orients patients on what to expect during their visit. Informs patients about delays.
- Respond to telephone calls by making appointments, providing information and appropriate referrals.
- Schedule, cancels and reschedules patient appointments as appropriate.
- Prepare and maintains patient medical records.
- Maintain accurate records for patient registration, medical records, lab testing, etc.
- Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing /printing client receipts.
- Provide client with correct forms and ensures forms are completed.
- Provide customer focused services. Anticipates needs of the patients and providers and performs necessary duties to ensure patient satisfaction and promote clinic success. Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate.
- Gather and record all pertinent information from patients in order to provide health services. Enters information on patient visits into the medical record and patient data system. Maintains patient data system files with accurate, current patient information.
- Conduct verbal history and appropriate screening for medical record documentation
Patient Service Representative
University of Toledo Physicians
12.2021 - 04.2023
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
Diagnostic Scheduler
Promedica Health System
08.2020 - 12.2021
- Scheduled diagnostic tests throughout a major health system.
- Answered a high volume multiline phone system.
- Transcribed outside orders for scheduling.
Patient Registration Clerk
Toledo Clinic
08.2019 - 07.2020
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
Administrative Assistant
Appraisal Research
05.2015 - 08.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Medical Billing And Coding
Owen Community College
Findlay, OHHigh School Diploma -
Van Buren High School
Van Buren, OH05-2012
Skills
- Time Management
- Patient Care
- Electronic Medical Records
- Appointment Scheduling
Timeline
Health Care Assistant
Planned Parenthood Of Greater Ohio
04.2023 - Current
Patient Service Representative
University of Toledo Physicians
12.2021 - 04.2023
Diagnostic Scheduler
Promedica Health System
08.2020 - 12.2021
Patient Registration Clerk
Toledo Clinic
08.2019 - 07.2020
Administrative Assistant
Appraisal Research
05.2015 - 08.2019
Medical Billing And Coding
Owen Community College
High School Diploma -
Van Buren High School
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