Janelle Mcdonald
Homestead,FL
Summary
Seeking to obtain a responsible position in a facility where my knowledge and experience can be utilized as well as enhanced. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Popeyes
03.2018 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
S.E.B security
01.2016 - 12.2016
- Foot Patrol - Bag Screening
Event Staff
CSC
04.2015 - 09.2015
- Delivering Professional Communication and Expertise Customer Service under All Circumstances - Managing and Maintaining Organization of Crowd varied from Small to Large
Cashier Team Lead
Burger King
01.2012 - 02.2015
- Monetary Register Responsibilities - Drive-thru Assignment
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
Cashier
Sears
07.2013 - 11.2013
- Responsible for working cash register, sale associated - Stock-room and inventory assignments and responsibilities
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Server
3D's restaurant
01.2009 - 01.2011
- Register Monetary Handling - Multitask Server and custodial assignments
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Mazur's Restaurant
09.2008 - 01.2009
- Multitask - Server - Custodial duties - Register Monetary handling, Payments and Receipts
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Education
High School Diploma -
Martin Van Buren High School
01.2012
Skills
- Proficient in Microsoft Excel
- Typing speed: 90 words per minute
- Department Oversight
- Business Development
- Stock Management
- Customer Relations
- Store Organization
- Hiring and Training
- Customer Service and Engagement
- Upselling and Cross Selling
Certification
Security Guard, 16 Hour Certificate, 8 Hour Certificate
References
Available Upon Request
Timeline
Assistant Store Manager
Popeyes
03.2018 - Current
S.E.B security
01.2016 - 12.2016
Event Staff
CSC
04.2015 - 09.2015
Cashier
Sears
07.2013 - 11.2013
Cashier Team Lead
Burger King
01.2012 - 02.2015
Server
3D's restaurant
01.2009 - 01.2011
Server
Mazur's Restaurant
09.2008 - 01.2009
High School Diploma -
Martin Van Buren High School