Janelle McLeod
Hobe Sound,FL
Summary
To enhance and develop professional skills while contributing positively to the growth of the organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Housekeeper Seasonal {May - Oct}
Jupiter Island Club
10.2021 - Current
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Prep Cook
Crosswinds Restaurant
05.2023 - 10.2023
- Prepare food and ingredients for cooking, prepare kitchen tools necessary for cooking and cleaning, wash dishes, clear up messes, responds to needs of chef and other cooking staff.
- Measured and mixed ingredients according to precise recipes for best results.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Housekeeping Supervisor
Nantucket Golf Club
05.2023 - 10.2023
- Contributed to club's reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by brand.
- Coordinated cross-departmental projects with other supervisors in order to enhance overall club operations and guest satisfaction.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
Dining Room/Counter Attendant
Mac’s Seafood
04.2022 - 10.2022
- Documented customer orders and conveyed special requests to kitchen staff.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Enhanced customer satisfaction by providing prompt and courteous service at counter.
Housekeeper
Grand Palm Resort
08.2021 - 10.2021
- Sorted, laundered and put away various laundry items.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Room Attendant
Five Gabbles Inn
03.2020 - 10.2020
- Checked appliances in guest rooms to determine good working order.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel's overall appearance and appeal for both new and returning guests alike.
Room Attendant Supervisor
Cornel Lane Inn
03.2020 - 10.2020
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
Room Attendant Seasonal {Dec - June}
The Scottsdale Plaza Resort
12.2017 - 03.2020
- Cleaning and stocking rooms
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Changed bed linens and collected soiled linens for cleaning.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Room Attendant
Top Mast Resort
06.2018 - 10.2018
- Cleaning and stocking rooms
- Checked appliances in guest rooms to determine good working order.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sorted, laundered and put away various laundry items.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Returned emptied garbage receptacles to proper locations.
Busser
Montano’s Restaurant
06.2018 - 10.2018
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Established rapport with customers by providing friendly and attentive service.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Demonstrated attention to detail when setting tables according to restaurant standards.
Consultant
Sutherland global Services
01.2016 - 11.2017
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collected, arranged, and input information into database system.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales Agent/ Customer Service Agent
Alliance One
04.2015 - 12.2015
- Answering phones, responding to customer requests and orders, responding to specific products or services questions and selling items.
- Contributed to team objectives in fast-paced environment.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Stayed current on company offerings and industry trends.
- Increased sales and customer satisfaction through personalized servicing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by [Number]%.
Customer Service Agent
Advantage Communication
11.2013 - 12.2014
- Adapted to new applications and maintained knowledge of current technologies.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Executive Chef Assistant, Food and Beverage Server, Front Office Attendant {Receptionist}, Housekeeping Attendant
The Cardiff Hotel & Spa
08.2013 - 08.2013
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Assisted with menu development and planning.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Collaborated with other Executive Chefs within the company network to share best practices and develop new menu items that showcased each property's unique offerings.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Participated in food tastings and taste tests.
Data Entry Clerk/ Inventory Clerk
Carib Star Shipping Ltd.
10.2010 - 03.2011
- Entering shipping data with accuracy and filing, keeping records of all shipping and receiving, updating inventory records and compiling weekly and monthly reports.
- Developed and maintained databases to store customer information.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Corrected data entry errors to prevent duplication or data degradation.
- Checked for accuracy by verifying data and records.
Lounge Assistant
Northern Caribbean University Student Lounge
10.2008 - 05.2009
- Supervising game room
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
Secretary/ Inventory Clerk
Four Points Café
08.2008 - 10.2008
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Education
Hospitality Services -Villa and Other Properties Level 2 -
Southwest Technical Vocational Education And Training {STVET} Institute
Mandeville, Manchester JA07.2013
Cruise shipping and Marine Tourism Associate Degree -
CARIBBEAN MARITIME INSTITUTE
Palisadoes Rd, Kingston, JA11.2011
High School Diploma -
MANCHESTER HIGH SCHOOL
Mandeville Manchester, JA06.2008
Skills
- Proficient in Microsoft Word, Excel, PowerPoint
- Interpersonal skills
- Efficient Planning and Organizational Skills
- Immense skills in hospitality service
References
- Miss Aida Malave, Manager, Jupiter Island Clum, 1 Estrada Rd, 772-485-9814
- Mrs. Doreen Daley Grant, Justice of the Peace, 125 Manchester Road, Mandeville, Jamaica, 1876-962-2196, 1876-539-9403
Hobbies and Interests
Manchester High School Drama and 4H club member, enjoy playing netball, reading, singing and meeting new people.
Timeline
Prep Cook
Crosswinds Restaurant
05.2023 - 10.2023
Housekeeping Supervisor
Nantucket Golf Club
05.2023 - 10.2023
Dining Room/Counter Attendant
Mac’s Seafood
04.2022 - 10.2022
Housekeeper Seasonal {May - Oct}
Jupiter Island Club
10.2021 - Current
Housekeeper
Grand Palm Resort
08.2021 - 10.2021
Room Attendant
Five Gabbles Inn
03.2020 - 10.2020
Room Attendant Supervisor
Cornel Lane Inn
03.2020 - 10.2020
Room Attendant
Top Mast Resort
06.2018 - 10.2018
Busser
Montano’s Restaurant
06.2018 - 10.2018
Room Attendant Seasonal {Dec - June}
The Scottsdale Plaza Resort
12.2017 - 03.2020
Consultant
Sutherland global Services
01.2016 - 11.2017
Sales Agent/ Customer Service Agent
Alliance One
04.2015 - 12.2015
Customer Service Agent
Advantage Communication
11.2013 - 12.2014
Executive Chef Assistant, Food and Beverage Server, Front Office Attendant {Receptionist}, Housekeeping Attendant
The Cardiff Hotel & Spa
08.2013 - 08.2013
Data Entry Clerk/ Inventory Clerk
Carib Star Shipping Ltd.
10.2010 - 03.2011
Lounge Assistant
Northern Caribbean University Student Lounge
10.2008 - 05.2009
Secretary/ Inventory Clerk
Four Points Café
08.2008 - 10.2008
Hospitality Services -Villa and Other Properties Level 2 -
Southwest Technical Vocational Education And Training {STVET} Institute
Cruise shipping and Marine Tourism Associate Degree -
CARIBBEAN MARITIME INSTITUTE
High School Diploma -
MANCHESTER HIGH SCHOOL
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