Summary
Overview
Work History
Education
Skills
Languages
Personal Interests
Affiliations
Timeline
Generic

Janelle Mendoza

Waipahu,HI

Summary

Hardworking, driven and reliable with nearly 7 years of experience, with desire to take on new challenges. Great work ethic, adaptability and exceptional interpersonal skills. Outgoing team player that integrates with customers, team members and management team. Persuasive and friendly individual that consistently meets performance standards and sales targets.

Overview

8
8
years of professional experience

Work History

Sales Associate

H&M Hennes & Mauritz
Honolulu, HI
02.2017 - Current
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness throughout the store, including sales floors, stockroom and truck shipment
  • Trained new team members in cash register operations, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to drive sales
  • Participated in department moves/rehangs.
  • Increased purchase amounts by cross-selling with similar products.

Barista/Cashier/Crew Member

Plantation Life Cafe
Waipahu, HI
11.2015 - 01.2016
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained calm demeanor during busy hours
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Education

Waipahu High School
Waipahu, HI
05.2015

Skills

  • Sharp and fast thinker
  • Exceptional Customer Service
  • Leadership experience as a Sales Trainer; training new hires to ensure they receive all the knowledge and get the best training possible
  • Basic reading, writing and conversation skills in Japanese, Ilocano, Spanish, Hawaiian, Portuguese and French
  • Being able to quickly adapt if and when needed to ensure work gets done as efficiently as possible
  • Can work adequately both as a team and independently
  • Creative visually and at problem solving
  • Always a lighthouse for oneself and for others
  • Photo and video editing
  • Attentive to details, both little and big
  • Assess a situation and determinate the next steps to take
  • Dependable and reliable

Languages

Spanish
Elementary
French
Elementary
Japanese
Limited
Filipino
Limited
Hawaiian
Limited
Portuguese
Elementary
Russian
Elementary

Personal Interests

Singing, drawing, listening to music, baking, cooking, traveling, learning new languages

Affiliations

Annual blood donor and registered donor with Be The Match organization

Timeline

Sales Associate

H&M Hennes & Mauritz
02.2017 - Current

Barista/Cashier/Crew Member

Plantation Life Cafe
11.2015 - 01.2016

Waipahu High School

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Janelle Mendoza