Janelle Mendoza
Nampa,ID
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Connections Credit Union
10.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Administrative Assistant
Real Property Management
07.2021 - 10.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
Albertsons Grocery Store
04.2017 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Assisted in inventory management for optimal product availability and reduced waste.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
- Implemented store merchandising strategies for an improved shopping experience and increased foot traffic.
- Participated in regular training sessions to stay updated on industry trends and new products.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Increased efficiency by regularly updating shelf labels and ensuring accurate pricing information for customers.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
- Ensured timely completion of orders by coordinating with other departments for efficient fulfillment processes.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Operated cash register to accurately process and record customer payments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Business Administration
Bakersfield College
Bakersfield, CASkills
- Issue Resolution
- Product Sales
- Financial Transactions
- Complaint Handling
- Account Management
- Product Recommendations
- Customer Service
- Database Maintenance
- Call center experience
- Credit Union Knowledge
- Order Processing
- Service Recommendations
- Problem-solving abilities
- Transaction Processing
- Time management abilities
- Professional telephone demeanor
- Administrative and Office Support
- Adaptability
Timeline
Member Service Representative
Connections Credit Union
10.2021 - Current
Administrative Assistant
Real Property Management
07.2021 - 10.2021
Customer Service Representative
Albertsons Grocery Store
04.2017 - 04.2021
No Degree - Business Administration
Bakersfield College