Summary
Overview
Work History
Education
Skills
Special Awards
Timeline
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Janelle Nicole Lang

Tampa

Summary

Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering years of experience and willingness to take on any challenge.

Driven with several years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

Overview

14
14
years of professional experience

Work History

Insurance Specialist

USAA
05.2024 - Current
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Acted as subject matter expert, answering internal, and external questions and inquiries.
  • Researched and resolved routine and complex issues.

New Student Advisor

Ultimate Medical Academy
05.2022 - 05.2024
  • Streamlined the new student enrollment process, ensuring timely course registration and financial aid setup.
  • Promoted student success by connecting them with relevant campus resources, such as tutoring services or study groups.
  • Contributed positively towards creating an inclusive environment where all students felt welcomed by addressing unique needs and concerns.
  • Assisted in the development of comprehensive academic plans, enabling students to meet their educational goals in a timely manner.
  • Maintained accurate records of student interactions using designated software programs for tracking purposes.
  • Served as a liaison between students, parents, faculty, and administrators to resolve issues related to academic performance or personal challenges.
  • Worked collaboratively with other departments to develop new initiatives aimed at improving the overall experience for first-year students.

Inside Sales Agent, DMS

Humana
07.2019 - 05.2022
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
  • Maintained detailed records of client interactions, ensuring relevant information was easily accessible for future reference.
  • Tracked sales metrics regularly, identifying areas of improvement and implementing necessary adjustments.
  • Provided exceptional customer service, resulting in numerous referrals from satisfied clients.
  • Surpassed monthly quota consistently by utilizing persuasive pitch delivery and rapport-building skills.
  • Participated in ongoing training programs to constantly improve product knowledge and selling techniques.
  • Developed strong client relationships through effective communication and personalized sales approaches.

Supervisor (Team lead)

JP Morgan Chase
09.2016 - 07.2019
  • Position required strong leadership and self initiative
  • Call Center Customer Service Representative
  • Technical support - Ability to diagnose and implement fixes for technical solutions
  • Manage merchant accounts

Supervisor

Starbucks
10.2014 - 09.2016
  • Position Required strong personnel management skills
  • AST( Advanced Store Trainer) Certified
  • Starbucks Trainer
  • Customer Service Representative/Cashier- Money handling duties and ord

Customer Service

JCPenney's
11.2010 - 10.2014
  • Customer Service
  • Cashier
  • Zoner

Education

University of South Florida - Education Major

University of South Florida
12.2016

Hillsborough Community College - A. A. in Education

Hillsborough Community College
12.2011

Thomas Jefferson High School -

Thomas Jefferson High School
05.2008

Skills

  • Documentation skills
  • Policy analysis
  • Regulatory compliance
  • Reporting skills
  • Account management
  • Financial planning
  • Documentation
  • Insurance law
  • Account management expertise
  • Customer service
  • Client relations
  • Upselling
  • Lead development

Special Awards

  • Sang the National Anthem for the New York Yankees/Boys and Girls Club fundraiser in 2007 & 2008
  • National Honor Society Inductee
  • Volunteer for The Boys and Girls Club
  • In the Jefferson High School band for three years and a dancerette for one year
  • Received a scholarship in 2008 from the Rotary club of Tampa
  • Was nominated for Youth of the Year from the Boys and Girls club and the Rotary club
  • Received 15hrs of community service through My Education class at HCC
  • Was also a Girl Scout for numerous years

Timeline

Insurance Specialist

USAA
05.2024 - Current

New Student Advisor

Ultimate Medical Academy
05.2022 - 05.2024

Inside Sales Agent, DMS

Humana
07.2019 - 05.2022

Supervisor (Team lead)

JP Morgan Chase
09.2016 - 07.2019

Supervisor

Starbucks
10.2014 - 09.2016

Customer Service

JCPenney's
11.2010 - 10.2014

Hillsborough Community College - A. A. in Education

Hillsborough Community College

Thomas Jefferson High School -

Thomas Jefferson High School

University of South Florida - Education Major

University of South Florida

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Janelle Nicole Lang