JANELLE NIXON
Arlington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Support Specialist
University Of Texas At Arlington
Arlington, TX
03.2024 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Customer Service Representative
Allied Electronics And Automation
Fort Worth, TX
03.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Payroll Data Processor
Platinum HR Management
Los Angeles, CA
09.2016 - 02.2017
- Reduced payroll errors by conducting thorough audits and promptly addressing discrepancies.
- Provided exceptional customer service to employees seeking assistance with their pay-related inquiries or issues.
- Improved employee satisfaction with timely and accurate payroll distribution, addressing any concerns professionally and efficiently.
- Completed payroll accurately and timely to meet employee expectations.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Box Office Coordinator
Pechanga Resort & Casino
Temecula, CA
05.2010 - 07.2015
- Maintained up-to-date knowledge of industry trends, continuously improving box office procedures and offerings.
- Increased ticket sales by efficiently managing box office operations and providing exceptional customer service.
- Streamlined ticketing process for faster transactions, resulting in improved customer satisfaction.
- Organized staff schedules to ensure efficient coverage during peak hours and high-volume events.
- Trained new box office staff on ticketing software and customer service standards, ensuring consistent performance across the team.
- Coordinated with event organizers to ensure seamless integration of ticketing processes and event requirements.
- Resolved customer complaints professionally and effectively, maintaining a positive brand image.
Education
HR Generalist Certificate -
TARRANT COUNTY COMMUNITY COLLEGE
12.2023
Skills
- Support Services
- Customer Relationship Management
- Problem-Solving
- Organizational Skills
- Active Listening
Timeline
Support Specialist
University Of Texas At Arlington
03.2024 - Current
Customer Service Representative
Allied Electronics And Automation
03.2020 - 05.2022
Payroll Data Processor
Platinum HR Management
09.2016 - 02.2017
Box Office Coordinator
Pechanga Resort & Casino
05.2010 - 07.2015
HR Generalist Certificate -
TARRANT COUNTY COMMUNITY COLLEGE