JANELLE NIXON
Arlington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Support Specialist
University Of Texas At Arlington
03.2024 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Customer Service Representative
Allied Electronics And Automation
03.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Payroll Data Processor
Platinum HR Management
09.2016 - 02.2017
- Reduced payroll errors by conducting thorough audits and promptly addressing discrepancies.
- Provided exceptional customer service to employees seeking assistance with their pay-related inquiries or issues.
- Improved employee satisfaction with timely and accurate payroll distribution, addressing any concerns professionally and efficiently.
- Completed payroll accurately and timely to meet employee expectations.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Box Office Coordinator
Pechanga Resort & Casino
05.2010 - 07.2015
- Maintained up-to-date knowledge of industry trends, continuously improving box office procedures and offerings.
- Increased ticket sales by efficiently managing box office operations and providing exceptional customer service.
- Streamlined ticketing process for faster transactions, resulting in improved customer satisfaction.
- Organized staff schedules to ensure efficient coverage during peak hours and high-volume events.
- Trained new box office staff on ticketing software and customer service standards, ensuring consistent performance across the team.
- Coordinated with event organizers to ensure seamless integration of ticketing processes and event requirements.
- Resolved customer complaints professionally and effectively, maintaining a positive brand image.
Education
HR Generalist Certificate -
TARRANT COUNTY COMMUNITY COLLEGE
12.2023
Skills
- Support Services
- Customer Relationship Management
- Problem-Solving
- Organizational Skills
- Active Listening
Timeline
Support Specialist
University Of Texas At Arlington
03.2024 - Current
Customer Service Representative
Allied Electronics And Automation
03.2020 - 05.2022
Payroll Data Processor
Platinum HR Management
09.2016 - 02.2017
Box Office Coordinator
Pechanga Resort & Casino
05.2010 - 07.2015
HR Generalist Certificate -
TARRANT COUNTY COMMUNITY COLLEGE