Janelle Olisewski
Avoca,PA
Summary
Proven leader in operational efficiency and team development, I significantly enhanced production processes at Smith & Miller Roofing, reducing costs and fostering professional growth. Skilled in material sourcing and customer service, I excel in high-pressure environments, consistently delivering quality outcomes and driving company growth. Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Production Manager
Smith & Miller Roofing
06.2022 - 10.2024
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
- Assisted in reducing production costs by streamlining processes and eliminating waste.
- Mentored junior staff members, fostering a positive work environment that encouraged professional growth.
- Contributed to company growth by delivering quality customer service to foster growth and retention.
- Established position requirements, schedules and production team processes.
- Collaborated with procurement teams to ensure timely delivery of materials needed for ongoing production demands.
Ala Carte Server
Glenmaura National Golf Club
05.2019 - 12.2022
- Enhanced customer satisfaction by providing timely and attentive service to all guests.
- Recommended menu items based on guest preferences, resulting in increased sales and customer satisfaction.
- Exceeded sales targets consistently by utilizing effective suggestive selling techniques during meal presentations.
- Balanced cash registers at the end of shifts with accuracy, demonstrating excellent record-keeping abilities.
Customer Service Representative
Maximus Federal Services
05.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hotel Operations Supervisor
Fairfield By Marriott
01.2020 - 04.2021
- Maintained accurate financial records by overseeing daily cash handling procedures and reconciling discrepancies promptly.
- Increased hotel revenue with strategic upselling of room upgrades and additional services.
- Maintained high standards of cleanliness throughout the property by overseeing housekeeping operations and conducting regular inspections.
- Established strong relationships with local vendors ensuring consistent delivery of quality products at competitive prices.
- Collaborated with department heads to develop strategies for improving guest experiences, leading to higher ratings on review platforms.
Education
No Degree - Paralegal
Luzerne County Community College
Nanticoke, PA05.2005
High School Diploma -
Pittston Area High School
Yatesville, Pa06.2002
Skills
- Operational Efficiency
- Deadline-oriented
- Health and Safety Regulations
- Team Development
- Quality Assurance
- Staff Scheduling
- Production Planning
- Material sourcing
- Customer Support
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
Timeline
Assistant Production Manager
Smith & Miller Roofing
06.2022 - 10.2024
Customer Service Representative
Maximus Federal Services
05.2021 - 06.2022
Hotel Operations Supervisor
Fairfield By Marriott
01.2020 - 04.2021
Ala Carte Server
Glenmaura National Golf Club
05.2019 - 12.2022
No Degree - Paralegal
Luzerne County Community College
High School Diploma -
Pittston Area High School
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