Janelle Ortega
Denver,CO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Clothing Stylist
Inspyre Boutique
2026.06 - Current
- Advised clients on seasonal fashion trends, improving wardrobe selections and personal style.
- Curated personalized styling sessions for diverse clientele, enhancing customer satisfaction and loyalty.
- Collaborated with vendors to source high-quality garments, ensuring alignment with boutique's aesthetic and market demand.
- Trained junior stylists on best practices in client engagement and product knowledge, fostering team development.
- Developed visual merchandising strategies throughout multiple locations that increased foot traffic and showcased new arrivals effectively whilst following the aesthetic of the boutique.
- Implemented inventory management systems to streamline stock levels and enhance operational efficiency while also communicating with other locations for effective inventory selling throughout all locations.
Retirement Server
Stellar Senior Living
2026.03 - 2026.06
- Compassionate and dependable server with experience in senior living dining services, providing attentive meal service and personalized support to residents that included:
- Facilitated meal selections for residents by accommodating dietary restrictions and special requests, enhancing their dining experience.
- Ensured a clean, organized, and sanitary dining environment, adhering to health and safety standards to promote resident well-being.
- Provided prompt and friendly customer service that contributed to a positive and memorable dining experience for residents and guests.
- Built positive relationships with residents through patience, communication, and attentive care that was tailored to their needs and preferences.
- Maintained a clean, organized, and sanitary dining environment in compliance with the health and safety standards of the facility.
- Built long-lasting relationships with residents.
Sales Associate
REFORMATION
2024.10 - 2026.03
- Providing high-quality customer service for a sustainability-driven brand
- Delivered high-quality customer service for a sustainability-driven brand, fostering client loyalty through effective communication and personalized support
- Assisted with opening/closing duties, maintained store presentation, and reworked floor weekly for visual appeal, enhancing overall shopping experience
- Thrived in fast-paced, customer facing environments around high traffic retail seasons
- Navigated fast-paced, customer-facing environments during high-traffic retail seasons, effectively managing customer needs and expectations
Retail Sales Associate
Dr Martens
2023.09 - 2026.03
- Delivered exceptional, personable customer service while assisting customers with their needs.
- Explained product functionality and suggested multiple styles tailored to customer preferences.
- Upsell products within the budget and purpose of the customer's needs.
- Managed high volume scenarios while maintaining a welcoming and patient attitude with staff and customers.
Server
Kona Grill
2024.05 - 2024.10
- Anticipated guest needs and delivered memorable dining experiences in upscale environment, enhancing overall customer satisfaction. Proficient in menu knowledge, wine pairings, and POS systems. Utilized menu knowledge, wine pairings, and POS systems to multitask effectively during peak serviceFacilitated communication and collaboration among teammates to maintain high standards of cleanliness, professionalism, and hospitality.
- Delivered exceptional dining experiences to residents, ensuring satisfaction and comfort.
- Collaborated with kitchen staff to streamline service efficiency and enhance meal presentation.
Catering Specialist
Olive Garden
2021.08 - 2024.05
- As an active to-go specialist, I am capable of working in a fast paced environment by completing the tasks
- Ensured timely and accurate food delivery to guests
- Making sure guests get their food on time and correctly
- Utilized menu knowledge to effectively upsell items to guests
- Restocking and helping other team members when needed
- Restocked supplies and assisted team members during shifts
Hostess
Olive Garden
2021.05 - 2024.05
- Working as a team member, I practice communication as well as performing in a fast paced environment while providing excellent service to guests as well as:
- Escorted guests to their assigned table
- Handled phone inquiries to assist customers
- Coordinated arrangements for large group dining experiences
Cashier/Server
Burgerim
2020.10 - 2021.04
- Served customers as a cashier and waiter in a small dine-in restaurant.
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service in fast-paced environment.
- Managed cash register, ensuring balanced drawers at shift end.
Education
Associate of Science - Sociology
Community College of Denver
Denver, CO2027-05
High School Diploma -
Northfield High School
Denver, CO2020-05
Skills
- Retail operations
- Personal styling
- Customer service
- Teamwork and collaboration
- Problem-solving abilities
- Visual merchandising
- Multitasking and organization
- Effective communication
- Client advocacy
- Interpersonal skills
Timeline
Clothing Stylist
Inspyre Boutique
2026.06 - Current
Retirement Server
Stellar Senior Living
2026.03 - 2026.06
Sales Associate
REFORMATION
2024.10 - 2026.03
Server
Kona Grill
2024.05 - 2024.10
Retail Sales Associate
Dr Martens
2023.09 - 2026.03
Catering Specialist
Olive Garden
2021.08 - 2024.05
Hostess
Olive Garden
2021.05 - 2024.05
Cashier/Server
Burgerim
2020.10 - 2021.04
Associate of Science - Sociology
Community College of Denver
High School Diploma -
Northfield High School