Janelle Padilla
Albuquerque,NM
Summary
Highly skilled in all aspects of customer service, food and beverage service and hospitality industry leadership. Extremely knowledgeable in bar and cocktail service, and drink preparation.
Overview
9
9
years of professional experience
Work History
Bartender/ Lead Sever
Sobremesa Restaurant And Brewery
02.2021 - Current
- Attended to all bar and restaurant guests, providing optimal customer service in taking, preparing and serving all food and drink for bar a restaurant.
- Lead Server, responsible for training and onboarding of all new server employees.
- Management and regulations of all restaurant cleaning and side work. Checked and created list that all FOH server employees were to complete during at end of shift.
- Maintained extensive menu knowledge of all offered food a beverages. Including all plate set up, and correct garnish of all cocktails.
- Maintained clear and sanitary bar stations at all times.
Cocktail Server/Head Barback/Bartender
Zinc Wine Bar And Bistro
01.2018 - 03.2020
- Wine, and cocktail server in upscale wine bar and cocktail lounge.
- Worked hand in hand with bartender to provide cocktail, wine and aperitif service to upscale lounge guests.
- Wine bottle presentation, tasting and corking experience.
- Barback assist in pouring beer, wine, and well drinks. Maintenance of bar cleanliness, glassware and adequate bar stocking all all liquor items, mixers, and garnish.
- Experience in high volume ticketing, starting and maintaining multiple tabs for all patrons.
VIP Cocktail Waitress/VIP Bottle Service Waitress
Casa Esencia/ Qbar/ Hotel ABQ
04.2018 - 01.2019
- Provided, champagne and bottle service to all paid VIP tables at nightclub venue.
- Upsold all champagne and alcohol bottles to customers. Responsible for presentation of bottle to table, provide all mixers, garnish, and glassware for table.
- Provide assistance in pouring, mixing, and serving cocktails at VIP tables.
- Provide expectational customer experience, while maintaining professional matter in nightclub settings.
- Ensure safety of all patrons, in loud, high volume scenarios by working directly with all bar security to point out and remove any customer who may exhibit dangerous behaviors in said setting.
Server
Restaurants Of America/ Hooters
10.2013 - 01.2014
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained menu knowledge of all food and drinks to ensure accurate ordering.
Education
High School Diploma -
St. Pius High School
Albuquerque, NM05.2012
Skills
- Menu Knowledge
- Wine Service
- Dining Customer Service
- Service Prioritization
- Verbal and Written Communication
- Sales Techniques
- Alcoholic Beverage Sales
- Wine Knowledge
- POS Systems Operations
- Bar Terminology
- Staff Training
- Leadership
- Wine and Liquor Service
Timeline
Bartender/ Lead Sever
Sobremesa Restaurant And Brewery
02.2021 - Current
VIP Cocktail Waitress/VIP Bottle Service Waitress
Casa Esencia/ Qbar/ Hotel ABQ
04.2018 - 01.2019
Cocktail Server/Head Barback/Bartender
Zinc Wine Bar And Bistro
01.2018 - 03.2020
Server
Restaurants Of America/ Hooters
10.2013 - 01.2014
High School Diploma -
St. Pius High School