Janelle Padron
Naples
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Guest Arrivals Expert
The Ritz-Carlton Naples
06.2023 - Current
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Scooper
Naples Ice Cream Shoppe
01.2023 - 09.2023
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
- Ensured optimal product quality by consistently checking inventory and removing expired items.
- Sustained store''s visual appeal by regularly organizing display cases and making sure all signage was updated accordingly.
Shift Lead
Tropical Smoothie Cafe
09.2019 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
B.S. - Child and Youth Studies
Florida Gulf Coast University
Fort Myers, FL05-2028
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Flexible and adaptable
- Multitasking
Accomplishments
- Trained and mentored over 30 employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved increased sales through effectively helping with advertising and community reach out.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Guest Arrivals Expert
The Ritz-Carlton Naples
06.2023 - Current
Scooper
Naples Ice Cream Shoppe
01.2023 - 09.2023
Shift Lead
Tropical Smoothie Cafe
09.2019 - 12.2022
B.S. - Child and Youth Studies
Florida Gulf Coast University
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