Nicholas Pena
Pharr,TX
Summary
Dynamic team leader with a proven track record at Chick-fil-A, excelling in team motivation and conflict resolution. Enhanced customer satisfaction through effective coaching and streamlined workflows. Skilled in performance evaluation and goal setting, fostering a collaborative environment that drives results and empowers team members to achieve their best.
Overview
8
8
years of professional experience
Work History
Team Leader
Chick-fil-A
10.2020 - 01.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Owner/Operator
Rooted Woodwork
03.2017 - 01.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
Videographer
Prescillas Photography and Video
10.2016 - 01.2020
- Produced videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Used Software to edit footage into correct order and add effects.
- Developed creative approaches to video production to create unique and engaging content.
- Collaborated with other production team members for successful completion of projects.
- Collaborated with clients to develop creative concepts and deliver engaging video content tailored to their unique needs.
- Enhanced video production quality by utilizing advanced editing techniques and software.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation.
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
- Managed all aspects of pre-production, including location scouting, script development, and budgeting for optimal results.
- Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
- Worked closely and communicated regularly with clients to understand and capture vision on video.
- Produced original video content by working collaboratively with producers, designers, and art specialists to facilitate multimedia production.
- Captured footage for variety of projects successfully, from corporate events to weddings.
Education
PSJA Early College High School
San Juan, TXSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Coaching and mentoring
- Work Planning and Prioritization
- Goal setting
- Mentoring
- Conflict resolution
- Safety
- Cash handling
- Flexible schedule
- Client service
- Issue resolution
- Complaint resolution
- Sales expertise
- Leadership
- Time management
- Multitasking
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Written communication
- Decision-making
- Active listening
Timeline
Team Leader
Chick-fil-A
10.2020 - 01.2025
Owner/Operator
Rooted Woodwork
03.2017 - 01.2024
Videographer
Prescillas Photography and Video
10.2016 - 01.2020
PSJA Early College High School
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