Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Timeline
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Janelle Philip-Willis

Janelle Philip-Willis

Port Saint Lucie,FL

Summary

With over 20 years of customer service experience, proficient and self-driven sales professional. Dedication to excellence drives to excel in every endeavor. Determined to successfully achieve career goals and strengthen core values. Fostering excellent team collaboration and implementing efficient problem-solving strategies to develop long-lasting client relationships.

Overview

18
18
years of professional experience

Work History

Chef/Owner

Yum! House Creations
06.2019 - 11.2024
  • Engage in sale of food
  • Provide prompt customer service with a warm and friendly attitude
  • Handle stocking activities
  • Cashier
  • Data entry
  • Executive Chef

Sales Associate

Carasco & Son
05.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.


Field Sales Representative/ Office Assistant

Axcel Finance
03.2024 - 05.2024
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Recorded accurate and efficient records in customer database.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Customer Service Representative

Alfred's Hardware & Electrical Supplies
06.2006 - 06.2020
  • Engaged in the sale of hardware and electrical supplies
  • Assisted in the preparation of monthly invoices
  • Attended to customers and ensured that they were served in a prompt and professional manner.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Participated in regular training sessions to stay current on product knowledge and industry trends.
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Completed data entry tasks with accuracy and efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Waitress

Crystals Hotel Villa
03.2019 - 06.2019
  • Cordially greeted guests
  • Taking guests orders
  • Assisted in food preparation
  • Table and placement Setting

Education

Pending - Customer Service Management, Marketing Management, French, Spanish

Alison Online Learning Institute
05-2025

Soufriere Comprehensive Secondary School - Mathematics, English A, English Literature, Integrated Science, Agricultural Science, Food & Nutrition, Typing, Information Technology

Soufriere Comprehensive Secondary School
Soufriere, St. Lucia
07.2002

Skills

  • Relationship building
  • Critical thinking for solutions
  • Compassionate communication
  • Attentive listening skills
  • Client engagement
  • Client interaction
  • Effective time management
  • Collaborative team member
  • Ability to adjust to new challenges
  • Effective communication
  • Documentation management
  • Point of sale systems proficiency
  • Proficient in Microsoft Word
  • Excel proficiency
  • Food safety practices
  • Service excellence

Accomplishments

  • Created signature dish which generated high-interest and became best-selling fast food item for 4 years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Hobbies and Interests

  • Cooking
  • Reading
  • Outdoor Excursions
  • Volunteering

Languages

English

Timeline

Sales Associate

Carasco & Son
05.2024 - 08.2024

Field Sales Representative/ Office Assistant

Axcel Finance
03.2024 - 05.2024

Chef/Owner

Yum! House Creations
06.2019 - 11.2024

Waitress

Crystals Hotel Villa
03.2019 - 06.2019

Customer Service Representative

Alfred's Hardware & Electrical Supplies
06.2006 - 06.2020

Pending - Customer Service Management, Marketing Management, French, Spanish

Alison Online Learning Institute

Soufriere Comprehensive Secondary School - Mathematics, English A, English Literature, Integrated Science, Agricultural Science, Food & Nutrition, Typing, Information Technology

Soufriere Comprehensive Secondary School

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