Janelle Phillips
Boise,ID
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Lead/ Cook 2
St Luke's Healthcare System
03.2019 - Current
- Completed opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Substitute Teacher
West Ada School District
09.2019 - 05.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Morning Cook
Capital Cellars
01.2019 - 03.2019
- Implemented cost-saving measures by reducing food waste through proper storage techniques and portion control.
- Maintained a clean and organized workspace, adhering to strict health and safety guidelines.
- Demonstrated a strong work ethic and dedication to the craft of cooking, resulting in consistent professional growth and opportunities for advancement within the restaurant industry.
Expert Line Cook
Applebee's Grill + Bar
11.2015 - 01.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Checked food temperature regularly to verify proper cooking and safety.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Cook/Cashier
Smashburger
09.2015 - 11.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Line Cook
Applebee's Grill + Bar
10.2012 - 11.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Sales Floor Team Member
Target
11.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Supported promotional plans by updating signage with price changes.
- Assisted customers in locating desired products quickly, minimizing wait times and enhancing overall experience.
Zookeeper Intern
Zoo Boise
09.2011 - 12.2013
- Utilized industry-standard tools and equipment proficiently while performing essential caretaking tasks within exhibits.
- Improved visitor experience by delivering engaging educational presentations about various animal species and their habitats.
- Educated visitors on the importance of conservation efforts, inspiring support for global wildlife preservation initiatives.
- Promoted a positive image for the zoo by adhering to professional attire guidelines and maintaining an approachable demeanor with guests.
- Collaborated with zookeepers on diet formulation tasks, providing optimal nutrition for diverse species according to specific dietary requirements.
- Observed behavioral changes in animals, informing adjustments to care plans as needed for improved wellbeing.
- Enhanced animal welfare by conducting daily health checks and promptly reporting any concerns to supervisors.
Cashier/ Line Cook
Taco Bell
06.2011 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Biology And Secondary STEM Education
Boise State University
Boise, ID05-2026
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff supervision
Certification
- ServSafe Food Handler's Certification
Timeline
Substitute Teacher
West Ada School District
09.2019 - 05.2020
Shift Lead/ Cook 2
St Luke's Healthcare System
03.2019 - Current
Morning Cook
Capital Cellars
01.2019 - 03.2019
Expert Line Cook
Applebee's Grill + Bar
11.2015 - 01.2019
Cook/Cashier
Smashburger
09.2015 - 11.2015
Sales Floor Team Member
Target
11.2014 - 08.2015
Line Cook
Applebee's Grill + Bar
10.2012 - 11.2015
Zookeeper Intern
Zoo Boise
09.2011 - 12.2013
Cashier/ Line Cook
Taco Bell
06.2011 - 10.2013
- ServSafe Food Handler's Certification
Bachelor of Science - Biology And Secondary STEM Education
Boise State University
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