Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
SoftwareEngineer
Janelle Plummer

Janelle Plummer

Eagle Point,OR

Summary

Well organized operations manager with 14+ years of experience supervising and growing employees. Knowledgeable in the implementation of management tactics, and conflict resolution. Hardworking and passionate job seeker with strong organizational skills eager to help teams achieve company goals. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

17
17
years of professional experience

Work History

Supplier Relationship Manager

Arrivia
07.2008 - 12.2023
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
  • Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
  • Established and maintained several vendor partnerships.
  • Developed standard operating procedures for all administrative employees.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Created reports and presentations.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Account Manager

Discovercard Financial
03.2007 - 09.2007
  • Responded to all customer inquiries thoroughly and professionally.
  • Provided exceptional customer assistance while further educating our customers on the features of our credit account offering and tips on how to better manage their account(s). Selected to assist with the training of fellow Account Managers, with the purpose of helping them to develop their soft skills and provide a high standard of service to our customers.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Education

High School Diploma -

Greenway High School
Phoenix, Arizona
2007

General Diploma -

Greenway High School
Phoenix, AZ

Skills

  • Verbal and Written Communication
  • Effective Workflow Management
  • Customer Service
  • SQL Server
  • Interpersonal and written communication
  • Critical Thinking
  • Supplier Relationship Management
  • Strong conflict resolution skills
  • Excellent work ethic
  • Continuous Improvement Strategies
  • Interdepartmental Collaboration
  • Office, Word and Google Experience

References

References available upon request

Accomplishments

  • Reduced company overhead costs by developing teams remotely Mexico City, as well as Portugal
  • Won the “Employee of the year” Award 2013, 2014, 2016 as well as 2019
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Conflict Resolution
    Responsible for handling customer escalation inquiries, quickly and providing information to ensure resolution of service complaints and customer satisfaction
  • Consistently received positive feedback from suppliers and created repeat business by developing long-term and relationships

Timeline

Supplier Relationship Manager

Arrivia
07.2008 - 12.2023

Account Manager

Discovercard Financial
03.2007 - 09.2007

High School Diploma -

Greenway High School

General Diploma -

Greenway High School

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Janelle Plummer