Janelle Pollard

Licensed Property and Casualty Insurance Agent in Florida with active licenses in all 50 states. Currently excelling as a full-time Customer Service Agent at USAA, known for managing high call volumes, providing exceptional support, resolving issues efficiently, and offering valuable policy guidance to members. With over a decade of customer service experience, brings a reputation for professionalism, adaptability, and a relentless commitment to continuous improvement. Previously recognized as a Team Lead at a before-and after-school program, swiftly promoted due to strong leadership skills, proactive approach, and positive relationships with children, parents, and staff. Also has over 4 years of expertise as a Nanny, creating safe and stimulating environments for early childhood development. Background as a Floral Clerk and Personal Shopper at Shaw’s has honed attention to detail, organizational abilities, and customer-centric mindset. Proficient in legal compliance, time management, and collaborative teamwork. Eager to apply these strengths in a dynamic and growth-focused role.

• Professional and personal references
• PRIVATE FAMILY
• Nanny
• Serve as a private caretaker for multiple small children
• Ensure a safe, nurturing, and stimulating environment in which the children thrive and develop
• Keep the children's areas organized and perform light housekeeping tasks
• Transport children to and from activities, provides meals, and plans daily activities.
• Work Experience
• SHAW'S
• Floral Clerk
• Created popular floral and balloon arrangements for all occasions
• Efficiently broke down pallets of products and streamlined the unpacking process
• Delivered excellent customer service, using feedback to improve customer satisfaction
• Worked independently, showcasing strong self-management skills
• Drive Up & Go Associate/Personal Shopper
• Handled all delegated tasks, including personal shopping of groceries for curbside pickup
• Cultivated trust and repeat customers by actively listening and providing excellent communication about product availability, replacements and accurate time estimates, resulting in constantly higher than average tips and ratings
• Bagged groceries carefully, separating fragile products, and keeping frozen and perishable foods cold or fresh
• FOR KIDS ONLY AFTERSCHOOL
• Group Leader
• Led and supervised playgroups of up to 21 children K-5 in before and after school programs.
• Redirected children to encourage safe, positive behaviors.
• Collaborated daily with classroom teachers to keep activities running smoothly.
• Openly exchanged ideas and materials with coworkers.
• Achieved certification in safety training, first aid, and ECC certification to ensure the highest level of safety for all program participants.
• ALTERNATIVE THERAPY
• Budtender/Receptionist
• Provided exceptional customer service, cultivating trust that resulted in repeat customers
• Safely handled and documented controlled substance inventory, ensuring proper packaging and labeling to assist in maintaining legal compliance
• Collaborated with team members to develop an efficient cleaning schedule, improving dispensary cleanliness and enhancing overall customer experience
• NEWBURYPORT LAUNDERETTE
• Laundry Attendant
• Provided all types of laundry service including next-day full-service wash/dry/fold
• Providing exceptional customer service by phone and in person
• Maintained accurate daily cash till
• Proudly maintained cleanliness of the laundry facility through tasks such as mopping, dusting, machine cleaning, vacuuming, restroom sanitation, and sweeping
• CITY OF SALISBURY
• Parking Attendant
• Completed general attendant duties such as greeting guests and assisting with lost tickets
• Processed payments and maintained an accurate till
• CULVER COMPANY
• Receptionist
• Managed all activities in front office of a busy industrial consulting firm, including customer calls, dispatching service, shipping and receiving of supplies, data entry, and other duties as needed
• Maintained cleanliness of the shared office space