Janelle Popovici
Syracuse
Summary
Experienced financial operations professional with over 5 years in accounts payable/receivable, fraud prevention and customer service. Proven track record in managing payment systems, optimizing financial processes and mitigating fraud risks. Strong communication and leadership skills with a focus on accuracy and problem-solving.
Overview
15
15
years of professional experience
Work History
Bookkeeping Assistant/ProZ*Pay Operations Admin
ProZ.com
05.2019 - Current
- Oversees international payments and fraud prevention for ProZ*Pay, a payment service for language service providers and freelance translation professionals
- Manages cash flow for daily, weekly and monthly payrolls
- Assists with processing over 1900 monthly payroll payments for 12 major language service providers
- Sends weekly and monthly invoices via Quickbooks Online
- Ensures that invoices are accurate and settled in a timely matter
- Records hundreds of financial transactions in Quickbooks Online for multiple merchant accounts
- Communicates with first time payroll payees to establish payment methods
- Responds to payee inquiries and provides resolutions for missing, late or incorrect payments
- Collaborates with payment merchants to initiate payment traces and recalls for lost payments
- Collects W-9 forms from hundreds of contractors residing in the US
- Updates W-9 information into Quickbooks for 1099 reporting
- Identifies payment discrepancies through the report auditing process
Fidelis Care Representative/Health Benefits Representative
Fidelis Care New York
03.2010 - 08.2017
- Assisted individuals and families with the completion of insurance applications through the Marketplace
- Researched client inquiries and complaints. Collaborated with internal departments and local agencies to resolve member issues
- Educated current and prospective members on New York State health insurance programs and Fidelis Care products
- Established relationships with community-based organizations, small businesses and hospitals
- Conducted outreach meetings and events to promote public health insurance programs and other Fidelis Care products
- Maintained company production goals and quality requirements
Education
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
West Chester, PA08.2000
Skills
- Quickbooks Online
- International Payroll Processing
- Accounts Payable
- Accounts Receivable
- Customer Relations
- Fraud Prevention
- Dispute Resolution
- Microsoft Excel
- Regulatory Compliance
Timeline
Bookkeeping Assistant/ProZ*Pay Operations Admin
ProZ.com
05.2019 - Current
Fidelis Care Representative/Health Benefits Representative
Fidelis Care New York
03.2010 - 08.2017
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
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