Janelle Radford
Park Hills,MO
Summary
Dynamic Shift Leader with expertise in customer satisfaction, cash handling, and staff training. Proven ability to enhance team collaboration and resolve issues efficiently, ensuring operational excellence.
Results-driven professional with a strong focus on operational efficiency and customer service in fast-paced environments. Skilled in training staff, managing inventory, and resolving customer complaints to enhance overall satisfaction.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
9
9
years of professional experience
Work History
Shift Leader
McAlister's Deli
Farmington, MO
06.2024 - 02.2026
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new team members on food safety protocols and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Monitored staff performance, providing feedback to enhance productivity and teamwork.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Prepared detailed end-of-shift reports to inform management of shift outcomes including sales figures, staffing concerns, or any outstanding incidents requiring attention.
Fraud Operations Specialist
Concentrix
Arnold, MO
11.2023 - 03.2024
- Analyzed fraud cases to identify patterns and mitigate risks effectively.
- Collaborated with cross-functional teams to enhance fraud detection processes.
- Monitored transactions using advanced fraud detection tools and systems.
- Resolved customer inquiries related to fraudulent activities promptly.
- Conducted investigations on suspicious account activity to ensure compliance.
- Maintained accurate records of fraud incidents for reporting purposes.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Maintained accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
- Mitigated financial loss through prompt identification and resolution of unauthorized transactions.
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Reviewed transactions and receipts to identify any suspicious activity.
Retention Agent
CSLLC
Farmington, MO
09.2022 - 11.2023
- Developed retention strategies to enhance customer loyalty and reduce churn rates.
- Analyzed customer feedback to identify trends and improve service offerings.
- Utilized CRM systems to track customer interactions and optimize engagement efforts.
- Resolved escalated customer issues efficiently, ensuring satisfaction and continued patronage.
- Created comprehensive reports on retention performance for senior management review.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Monitored key metrics to evaluate effectiveness of retention initiatives and adjust strategies accordingly.
Grill Cook
Roxy's Hot Grill
Farmington, MO
03.2022 - 10.2022
- Grilled meats and vegetables to perfection, ensuring consistent quality and flavor.
- Maintained cleanliness and organization of grill station, adhering to health and safety standards.
- Collaborated with kitchen staff to streamline meal preparation processes, enhancing efficiency.
- Trained new team members on grilling techniques and kitchen protocols for optimal performance.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Stored and handled goods correctly to maintain freshness and condition.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
Housekeeping Room Attendant
HSS Hospitality Solutions
De Soto, MO
06.2020 - 02.2021
- Maintained cleanliness and organization of guest rooms to enhance guest satisfaction.
- Inspected room conditions to ensure compliance with quality standards and safety protocols.
- Collaborated with team members to efficiently complete daily cleaning assignments.
- Resolved guest requests promptly, contributing to overall positive experiences during stays.
- Provided feedback to management on operational challenges, supporting process improvements in housekeeping workflows.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Produce Team Lead
Proffers Produce
Park Hills, MO
09.2018 - 10.2019
- Monitored performance metrics, identifying areas for continuous improvement within the team's operations.
- Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
- Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
- Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Sorted and packaged produce items to prepare for shipments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Dietary Cook
Country Meadows RCF
Desloge, MO
04.2017 - 09.2019
- Prepared nutritious meals adhering to dietary guidelines and resident preferences.
- Managed kitchen inventory, ensuring optimal stock levels of ingredients and supplies.
- Collaborated with healthcare staff to accommodate special dietary needs for residents.
- Trained new team members on food safety protocols and kitchen equipment usage.
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Managed food preparation for special events, ensuring diverse menu options that catered to varied dietary requirements.
Education
High School Diploma -
La Entrada High School
Yorba Linda, CA06-1999
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Creative problem solving
- Training assistance
- Customer service management
- Staff education and training
- Inventory counts
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
- Issue resolution
- Policy enforcement
- Professional appearance
- Quality control assurance
- Rules enforcement
- Diplomatic and fair
- POS deletions
- Drawer assignments
- Employee recognition
- Customer retention strategies
- Shift checklists
- Shift leadership
Timeline
Shift Leader
McAlister's Deli
06.2024 - 02.2026
Fraud Operations Specialist
Concentrix
11.2023 - 03.2024
Retention Agent
CSLLC
09.2022 - 11.2023
Grill Cook
Roxy's Hot Grill
03.2022 - 10.2022
Housekeeping Room Attendant
HSS Hospitality Solutions
06.2020 - 02.2021
Produce Team Lead
Proffers Produce
09.2018 - 10.2019
Dietary Cook
Country Meadows RCF
04.2017 - 09.2019
High School Diploma -
La Entrada High School