Janelle Roberts
Greybull,WY
Summary
Accomplished Store Manager with a proven track record at Papa Murphy's, enhancing customer relationships and streamlining operations. Expert in transaction processing and team building, I've significantly improved customer satisfaction and operational efficiency. Skilled in financial services and fostering positive workplace culture and attitude.
Overview
11
11
years of professional experience
Work History
Bank Teller
Bank of Bridger
11.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Sales Associate
Big Horn Co-op
05.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Papa Murphy's
09.2013 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
None - Nursing
Merced College
Merced, CAHigh School Diploma -
Hilmar High School
Hilmar, CA06.2006
Skills
Customer relationship development
Transaction processing
Account updating
Upselling skills
Cash counting
Deposit and withdrawal management
Financial services
Cheerful
Cash handling expertise
Banking
Relationship building and management
Positive
Product and service sales
Customer Relations
Team Building
POS systems
Effective leader
Timeline
Bank Teller
Bank of Bridger
11.2022 - Current
Sales Associate
Big Horn Co-op
05.2022 - 11.2022
Store Manager
Papa Murphy's
09.2013 - 03.2022
None - Nursing
Merced College
High School Diploma -
Hilmar High School