Janelle Rogers
Anaheim,CA
Summary
Dynamic and results-driven professional with a robust background in
client relations, administration, and process optimization, seeking to
transition into new profession. Proven ability to elevate client
satisfaction by cultivating strong relationships and delivering clear,
concise communication. Adept at streamlining operations, improving
efficiency, and driving profitability while maintaining exceptional
quality standards.
Extensive experience working with high-level executives and
high-end clientele, with a strong focus on service excellence.
Background in auto collision estimation has honed my attention to
detail, technical assessment skills, and negotiation expertise. Known
for translating complex processes into easy-to-understand
information for clients and stakeholders.
Demonstrated ability to collaborate in fast-paced, team-oriented
environments and adapt to evolving business needs. Highly reliable,
flexible, and committed to delivering outstanding results..
Overview
20
20
years of professional experience
1
1
ASE Certification Auto Estimating
1
1
BMW Certified Collision Estimator
1
1
Mercedes-Benz Certified Collision Estimator
Work History
Auto Collision Estimator
AW Collision
01.2023 - 08.2025
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
Auto Collision General Manager
AW Collision
03.2022 - 08.2022
- Assisted in training new estimators, sharing industry knowledge and best practices to optimize team performance.
- Promoted a safe work environment by adhering to OSHA regulations while conducting damage assessments on vehicles.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Auto Damage Field Appraiser
Kemper Insurance
06.2021 - 03.2022
- Educated policyholders on the claims process, providing clear explanations of coverage and repair options.
- Served as a mentor to newer team members, sharing expertise on appraisal methods and company procedures.
- Provided expert witness testimony in court proceedings when necessary, supporting claim findings based on thorough investigations and appraisals.
- Collaborated with repair shops to ensure quality repairs while controlling costs for both clients and the company.
- Contributed to team performance goals by consistently meeting or exceeding individual productivity targets for field appraisals.
- Maintained up-to-date knowledge of industry trends, vehicle technology advancements, and repair techniques to provide accurate appraisals consistently.
- Mitigated potential fraud cases through diligent investigation of auto damage claims.
- Increased accuracy in damage assessments by conducting thorough field appraisals and utilizing advanced technologies.
- Demonstrated adaptability and resilience in the face of challenging field conditions or unexpected changes to assignments, ensuring timely completion of work responsibilities.
- Improved appraisal efficiency by implementing standardized procedures and documentation methods.
- Negotiated cost-effective solutions with repair shops, balancing client satisfaction with company financial interests.
- Managed a high volume of assignments efficiently by prioritizing tasks and utilizing effective time management strategies.
- Assessed complex claims and accurately determined value of damages.
Auto Collision Estimator
AW Collision
03.2019 - 06.2021
- Prepared bids and proposals to submit to clients and secure new business.
- Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
Auto Collision Estimator
Anaheim Hills Auto Body
03.2017 - 03.2019
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
- Analyzed plans and specifications to identify scope and cost of projects.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
Dealership Coordinator
Anaheim Hills Auto Body
03.2012 - 03.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Customer Service Representative
Anaheim Hills Auto Body
03.2009 - 03.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Administrative Assistant
Anaheim Hills Auto Body
03.2005 - 03.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Magnolia High School
Anaheim, CA06-2000
Skills
- Insurance negotiation
- Insurance procedures
- Claims processing
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Client consultation
- Relationship building
- Documentation skills
- Self motivation
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Professionalism
- Process improvement
- Data interpretation
Time management abilities
Adaptability
Professional demeanor
Problem-solving aptitude
Cost accounting
Analytical skills
Parts identification
Auto body repair
Certification
BMW Certified
Mercedes-Benz Certified
Timeline
Auto Collision Estimator
AW Collision
01.2023 - 08.2025
Auto Collision General Manager
AW Collision
03.2022 - 08.2022
Auto Damage Field Appraiser
Kemper Insurance
06.2021 - 03.2022
Auto Collision Estimator
AW Collision
03.2019 - 06.2021
Auto Collision Estimator
Anaheim Hills Auto Body
03.2017 - 03.2019
Dealership Coordinator
Anaheim Hills Auto Body
03.2012 - 03.2017
Customer Service Representative
Anaheim Hills Auto Body
03.2009 - 03.2012
Administrative Assistant
Anaheim Hills Auto Body
03.2005 - 03.2009
Magnolia High School