Janelle Rose
Community Service Facilitator
Heber Springs,AR
Summary
Dedicated professional with experience at Hope Services, skilled in trauma-informed care and client advocacy. Proven ability to foster meaningful relationships and enhance client well-being through effective communication and teamwork. Certified in CPR/AED, adept at maintaining accurate documentation and promoting life skills development for improved quality of life.
Experienced service professional prepared for this role with strong background in facilitating client needs and improving service delivery. Excel at team collaboration and achieving results, consistently adapting to changing requirements and ensuring reliability. Possess key skills in communication, problem-solving, and relationship management coupled with proactive approach and positive attitude valued by employers.
Overview
10
10
years of professional experience
Work History
CSF-Community Service Facilitator
Hope Services
02.2022 - 03.2024
- Observed and monitoredclients activities in the community
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual client interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with clients through consistent reliability and genuine empathy towards their unique situations.
- Supported clients development by encouraging teamwork and understanding of others.
- Supported clients mental well-being by engaging in meaningful conversations and offering emotional support.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Coordinated and scheduled meetings and appointments.
Cashier/.Customer Service
Gas and Go
01.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Home Health Aide
White River Area Agency on Aging
01.2014 - 01.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
High School Diploma -
Branham High School
San Jose, CA07-1979
Skills
- Cross-functional coordination
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Certified in CPR/AED
- Client needs assessments
- Documentation skills
- Client advocacy
- Maintaining client records
- Medical terminology
- Life skills development
- Crisis management
- Data confidentiality
- Applied behavior analysis
- Data entry software
- Case management
- Group facilitation
Timeline
CSF-Community Service Facilitator
Hope Services
02.2022 - 03.2024
Cashier/.Customer Service
Gas and Go
01.2019 - 01.2021
Home Health Aide
White River Area Agency on Aging
01.2014 - 01.2021
High School Diploma -
Branham High School
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