Janelle Rothenbach, CCS
Cincinnati,OH
Summary
Former Administrative Assistant with over 20 years experience with a Fortune 500 company. A passionate, professional and hardworking individual who excels at customer service, multitasking and time management in fast-paced environments. Adept at working effectively alone or with others. Strong worth ethic, adaptability and exceptional interpersonal skills. Highly organized, proactive and punctual with team-oriented mentality. Proven talent at building relationships and influencing others. Highly motivated employee with desire to take on new challenges, master new skills and improve upon current skills.
Overview
33
33
years of professional experience
Work History
Coding Representative II
Cincinnati Children's Hospital Medical Center
Cincinnati , OH
11/12/18 - Current
- CCS certification (Certified Coding Specialist)
- Translated patient information into alphanumeric and numeric medical codes, including Evaluation and Management (E&M) codes, by utilizing the 3M Encoder and EPIC software.
- Maintained current working knowledge of CPT and ICD-10 coding principles.
- Added modifiers as appropriate.
- Provided highest degree of confidentiality and ethical standards.
- Knowledge of medical terminology, anatomy and physiology.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
Administrative Assistant
Delta Air Lines
Cincinnati , OH
2008.10 - 2014.11
- Worked directly with Call Center Director and 15 managers.
- Greeted visitors (internal and external) and handled incoming calls in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Set up conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements for up to 15 managers, and completed expense reports for travel reimbursement.
- Organized and maintained employee files for an office of 600, ensuring accuracy and confidentiality of records.
- Planning of office events by arranging catering services, securing venues and ordering promotional materials.
- Sorted and distributed incoming faxes, letters and mail.
- Coordination of shipping packages via courier service or postal service.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Hiring Coordinator
Delta Air Lines, Inc
Cincinnati , OH
2006.12 - 2014.04
- Reviewed resumes and applications, for up to 100 candidates per event, for accuracy and completeness.
- Distributed, processed and maintained new hire paperwork and documents.
- Provided consultation to management regarding candidates for hire.
- Created and managed interview schedules for hiring managers.
- Participated in job fairs in order to promote the company's employment opportunities.
- Partnered with outside hiring vendor.
- Assisted with the onboarding process by providing new hire orientation materials.
Reservation Sale Representative
Delta Air Lines
Cincinnati , OH
1991.04 - 2008.10
- Exceeded goals 100% of the time.
- Answered an average of 75 incoming calls per day, providing accurate information regarding reservations, availability, rates, policies and procedures.
- Handled customer inquiries and complaints in a courteous and professional manner.
- Processed credit cards and/or travel vouchers for payment of airline tickets.
- Identified opportunities to cross-sell additional services such as car rentals or hotels.
- Created and facilitated office wide briefings and workshops for over 500 representatives.
- Coached and assisted peers in numerous training classes.
- Designed and maintained weekly tips to assist reps in using new computer system.
Training Facilitator
Delta Air Lines, Inc
Cincinnati , OH
2003.11 - 2006.04
- Delivered a comprehensive training curriculum for new hires and current employees.
- Assessed employee performance during trainings and provided feedback.
- Provided individual coaching and mentoring to employees, both during and after training.
- Maintained records of all staff members who attended training sessions and their respective outcomes.
- Organized training materials and course documentation for participants.
- Explained goals and expectations required of trainees.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Maintained strong knowledge of materials by answering sales calls and assisting call center representatives.
- Ensured that all safety protocols were followed during trainings.
- Chosen by leadership to train with overseas partners in India and Jamaica.
Education
Coding Specialist Certificate - Medical Insurance Coding
Cincinnati State Technical And Community College
Cincinnati, OH2017-05
Bachelor of Science - General Business Studies
Bowling Green State University
Bowling Green, OH1990-12
Skills
- Administrative Support
- Customer Service
- Team Player
- Detail-oriented
- Oral/written Communication
- Travel Arrangements/Expense Reports
- Time Management
- Problem Solve, Multitask, Prioritize
- Scheduling
- Filing
- Mail Distribution
- Microsoft Word/Excel/PowerPoint/Outlook
Timeline
Administrative Assistant
Delta Air Lines
2008.10 - 2014.11
Hiring Coordinator
Delta Air Lines, Inc
2006.12 - 2014.04
Training Facilitator
Delta Air Lines, Inc
2003.11 - 2006.04
Reservation Sale Representative
Delta Air Lines
1991.04 - 2008.10
Coding Representative II
Cincinnati Children's Hospital Medical Center
11/12/18 - Current
Coding Specialist Certificate - Medical Insurance Coding
Cincinnati State Technical And Community College
Bachelor of Science - General Business Studies
Bowling Green State University
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