Janelle Ryan
Theresa
Summary
Dedicated and detail-oriented professional with experience in law enforcement support and community engagement. Proven ability to respond to calls for service, conduct thorough interviews, investigate incidents, perform ID work (Forensic) and prepare comprehensive and detailed reports, and by doing so, helped enhance operational efficiency for the department. Demonstrated skills in problem-solving, collaboration, critical and innovative thinking, communication, and multitasking, leading to effective assistance in a variety of investigations. Committed to providing exceptional service by ensuring community satisfaction, while building rapport with those I serve. Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
SSM Health
Fond du Lac, Wisconsin
10.2025 - Current
- Monitored premises to ensure safety and security of patients and staff.
- Responded to security incidents and emergencies with swift action and professionalism.
- Prepared detailed reports on incidents and observations for management review.
- Maintained surveillance systems to monitor activities within the facility effectively.
Police Service Aide
Chesterfield County Police Department
Chesterfield, VA
04.2023 - 10.2024
- Respond to calls for service that are not in-progress (investigative and noninvestigative).
- Conduct witness and victim interviews.
- Process evidence which includes fingerprinting, swabbing, and picture taking.
- Answer community member questions and, if need be, direct them to the appropriate location.
- Interact with community members and provide them with top notch service.
- Conduct minor investigations and prepare clear, concise, and detailed reports.
- Assist Police personnel with traffic accidents (directing traffic, accident reports and filling out information).
- Maintain proper documentation for calls, which includes updating dispatch with comments and clearance, testifying in court when notified, following up on previous calls for service (phone call, email, or in person).
Cat Care Assistant
Humane Society of Southern Wisconsin
Janesville, WI
09.2022 - 04.2023
- Engaged with cats through enrichment activities to promote their mental and physical stimulation.
- Provided food and water to all animals to ensure their health and well-being.
- Replenished cages with food, water, toys, newspaper, and blankets to maintain a comfortable environment.
- Clean and disinfect animal cages.
- Ensure proper cleaning protocol.
- Restocked shelves with necessary supplies.
- Clean, fold, and put away laundry.
- Clean and put away dishes.
Security Officer
Mercyhealth
Rockford, IL
01.2022 - 08.2022
- Provided exceptional customer service to visitors, patients, and staff, addressing inquiries and ensuring a welcoming atmosphere.
- Responded to calls for service around the hospital, which included lock outs of vehicles, lost property reports, morgue releases, emergency situations, parking lot accidents, and helipad escorts.
- Ensured the safety and security of the premise by conducting regular patrols (inside and outside) and surveillance.
- Responded promptly to incidents and emergencies, coordinating with law enforcement and emergency services when necessary.
Fulfillment Expert
Target
Janesville, WI
08.2019 - 06.2022
- Pick items for online orders.
- Help guests with my knowledge regarding different aspects of the store.
- Bag and label customer orders.
- Fulfill shipping and online pickup orders.
- Prep, pack, sort, and ship out items to various stores.
- Ensure all orders are correct and picked on time.
- Provided cross-training to new associates in key job functions and procedures, such as picking and filling orders for all warehouse products.
- Labeled boxes, crates, and containers with accurate order information, destinations, and codes to reduce shipping errors.
- Collaborated with other associates on day-to-day tasks to increase productivity and meet operational goals.
General Merchandise Sales Associate
Shopko
Beloit, WI
01.2018 - 04.2019
- Perform furniture and electronic carryouts for customers.
- Put away returns and report known thefts.
- Straighten the sales floor and pick up items off the floor.
- Help customers with my knowledge regarding the store and its products.
- Get in carts and stock the sales floor with items that are low in stock.
- Helped drive high customer retention by providing accurate information about promotions and customer programs.
- Pick online orders for both shipment and in-store pickup.
- Prep, pack, weigh, sort, and ship items to customers who placed the order.
- Assisted customers in locating and selecting merchandise in any store department.
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
- Helped customers by answering their questions and completing their requests.
Education
Business Management - Credits
Blackhawk Technical College
Janesville, WI, USA1 2022
Criminal Justice - Associate's degree
Blackhawk Technical College
Janesville, WI, USA1 2021
General - High School Diploma
Beloit Memorial High School
Beloit, WI, USA1 2018
Skills
- Attention to detail
- Communication skills
- Written communication
- Multitasking Abilities
- Time management
- Problem-solving
- Critical thinking
- Customer service
Certification
- Police Service Aide academy graduate (pepper sprayed)
- Trained in defensive driving and defensive tactics
- Trained in CPR (summer of 2023)
Timeline
Security Officer
SSM Health
10.2025 - Current
Police Service Aide
Chesterfield County Police Department
04.2023 - 10.2024
Cat Care Assistant
Humane Society of Southern Wisconsin
09.2022 - 04.2023
Security Officer
Mercyhealth
01.2022 - 08.2022
Fulfillment Expert
Target
08.2019 - 06.2022
General Merchandise Sales Associate
Shopko
01.2018 - 04.2019
Criminal Justice - Associate's degree
Blackhawk Technical College
General - High School Diploma
Beloit Memorial High School
Business Management - Credits
Blackhawk Technical College