Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janelle Schatz

Maple Grove,MN

Summary

Proven Mortgage Loan Officer with a track record of enhancing client retention and satisfaction. Skilled in loan origination and customer relations, I excel in developing trust through ethical conduct and strategic relationship selling. Achieved objectives by leveraging residential mortgage lending regulations knowledge, significantly improving service quality.

Overview

21
21
years of professional experience

Work History

Mortgage Loan Officer

Novus Home Mortgage
03.2024 - Current
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

Mortgage Loan Officer

Bank of England Mortgage
12.2018 - 03.2024
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Branch Manager/Mortgage Loan Officer

First Community Mortgage
10.2016 - 12.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Mortgage Loan Officer

Wintrust Mortgage
11.2011 - 10.2016
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

Mortgage Loan Officer

Bank of America
05.2008 - 11.2011
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.

Mortgage Loan Officer/CEO

Platinum Home Mortgage
11.2003 - 05.2008
  • Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
  • Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.

Education

High School Diploma -

Bismarck High School
Bismarck, ND
01-1986

Skills

  • Goal-Oriented
  • Relationship selling
  • Loan Origination
  • Residential mortgage lending regulations
  • Customer Relations
  • Loan File Maintenance
  • Loan management

Timeline

Mortgage Loan Officer

Novus Home Mortgage
03.2024 - Current

Mortgage Loan Officer

Bank of England Mortgage
12.2018 - 03.2024

Branch Manager/Mortgage Loan Officer

First Community Mortgage
10.2016 - 12.2018

Mortgage Loan Officer

Wintrust Mortgage
11.2011 - 10.2016

Mortgage Loan Officer

Bank of America
05.2008 - 11.2011

Mortgage Loan Officer/CEO

Platinum Home Mortgage
11.2003 - 05.2008

High School Diploma -

Bismarck High School
Janelle Schatz