Summary
Overview
Work History
Education
Skills
Timeline
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Janelle Seninde

Saugerties,NY

Summary

Energetic hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Also, an approachable hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Cucina Woodstock Ny
08.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Answered phone calls to take orders, give information and document reservations.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.

Restaurant Busser

Cucina Woodstock Ny
08.2020 - Current
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.

Education

Bachelor of Arts - Psychology

SUNY Stony Brook
Stony Brook, NY
05.2027

High School Diploma -

Saugerties High School
Saugerties, NY
06.2023

Skills

  • Bill Computation
  • Team collaboration
  • Reservation Coordination
  • Guest Relations Management
  • Conflict Resolution
  • Customer Service
  • Complex Problem-Solving
  • POS System Operations
  • Critical thinking
  • Telephone etiquette

Timeline

Restaurant Hostess

Cucina Woodstock Ny
08.2022 - Current

Restaurant Busser

Cucina Woodstock Ny
08.2020 - Current

Bachelor of Arts - Psychology

SUNY Stony Brook

High School Diploma -

Saugerties High School

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Janelle Seninde