Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Janelle Skalicky

Surprise,United States

Summary

Seasoned professional with many years of expertise in directing marine vessels efficiently using specialized knowledge. Proficient in maintain safe operations using navigational equipment, communication, planning, and awareness of natural and manmade obstacles. Proven leader in overseeing crew members who are steering ships by coaching and providing clear directions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Boatswain's Mate

United States Navy, USN
Virginia Beach, VA
12.2021 - 06.2025
  • Checked navigational charts for accuracy prior to embarking on voyage.
  • Operated boat radios to maintain open avenues for exchanging information needed by operators.
  • Measured depth of ocean waters and assessed operating conditions using equipment.
  • Inspected moorings, lines, and rigging for wear or damage.
  • Used measuring tools to verify safety of planned navigational routes.
  • Responded to onboard operational and medical emergencies with calm, level-headed approach.
  • Arranged for ship to be fueled, restocked with consumable supplies and repaired.
  • Participated in regular safety meetings with crew members to discuss hazards at sea.
  • Directed and supervised personnel in the maintenance, repair, overhaul, and operation of all deck equipment.
  • Steered boats along plotted routes to transport guests to destinations.
  • Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions.
  • Conducted drills to ensure crew members are familiar with emergency procedures.
  • Ensured that all safety precautions were adhered to during operations.

Customer Service Representative

Discover
Surprise, AZ
06.2021 - 11.2021
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assistant Manager

Jersey Mike's Subs
Surprise, AZ
05.2019 - 05.2021
  • Delegated work to staff, setting priorities and goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Assigned work and monitored performance of project personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Shadow Ridge High School
Surprise, AZ
06-2020

Skills

  • Safety compliance
  • Navigational charting
  • Emergency response
  • Problem solving
  • Team building
  • Customer service
  • Time management
  • Regulation compliance

Accomplishments

  • Navy and Marine Corps Achievement Medal
  • Workhorse of the Year

Certification

  • Lean Six Sigma White Belt
  • Lean Six Sigma Yellow Belt
  • Lean Six Sigma Green Belt
  • Lean Six Sigma Black Belt
  • Certified Project Manager
  • Star Project Manager Professional
  • Intermediate Excel Professional
  • Deck Hand - 2,000hr Apprenticeship

Timeline

Boatswain's Mate

United States Navy, USN
12.2021 - 06.2025

Customer Service Representative

Discover
06.2021 - 11.2021

Assistant Manager

Jersey Mike's Subs
05.2019 - 05.2021

High School Diploma -

Shadow Ridge High School

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