Janelle Slightam
San Bruno,CA
Summary
Safety-conscious Aquatics Director establishing waterfront safety and activity facilitation for youth and adult participants. Committed to strong swimming proficiencies of staff members to support operational excellence. Strong communication and relationship-building skills. Eager to expand my career in the fitness and hospitality industry.
Overview
9
9
years of professional experience
Work History
Aquatics Coordinator
Highlands Recreation Center
San Mateo, CA
07.2023 - Current
- Founded the "Masters" and "Water-Exercise" programs for the district in 2024.
- Develop and implement aquatic programs, activities and special events.
- Monitor water quality of the pool to ensure safety standards are exceeded.
- Manage daily operations of the pool such as completing the daily financial report, daily batch report and exchange petty cash on a weekly basis or as needed.
- Coordinate with the afterschool program and early childcare center to provide a safe and environment for patrons during their visit.
- Instruct swimmers of all ages and abilities in technique development and improvement whether in a private or group setting.
- Prepare monthly lesson schedules for swim instructors.
- Working to ensure that all necessary certifications are up-to-date for lifeguards, instructors, and swim team coach.
- Facilitate communication between parents and guardians regarding their children's progress in swim classes or teams.
- Email all patrons who have swam on a monthly basis to promote all upcoming programs. *126 patrons as of 03/05/2024
- Perform as a lifeguard when needed.
- Maintain pool, pump room and its environment, adhering to standards in safety, cleanliness and appearance as stated in BECSys manual.
- Managed over 4+ aquatic staff meetings and in-service trainings to mentor swim instructors.
- Developed a powerpoint to train new instructors on our levels and skills.
- Developed a training schedule for new swim instructors which streamlines their onboarding process.
Aquatics Director
The Bay Club Company
San Francisco, CA
07.2022 - 07.2023
- Supervised lifeguards, maintained employee files with up-to-date CPR, first aid, AED and spinal injury management certifications.
- Performed safety drills and audits with monthly meetings and trainings.
- Conducted lifeguard, swim lesson instructor and safety certification trainings on a monthly basis. *weekly basis from May - August.
- Facilitated fun activities and games to enhance learning and mastering of all swim skills.
- Evaluated the delivery and effectiveness of staff performance to maintain quality aquatic programs through various check ins and evaluation sheets.
- Delegated work to staff, setting priorities and goals within a set deadline.
- Scheduled and coordinated events and activities pertaining to the programs we offered at the club, and not limited to aquatics.
- Oversaw workforce schedules and allocated resources in order to achieve project goals. Example: budgeting or outside funding.
- Planned, organized or led exercise routines, athletic events for various ages in aquatics during staff shortages.
- Interviewed and hired associates to fill staff vacancies for masters coach, private and group swim instructors, lifeguards and aqua fitness class.
- Developed brochures, newsletters and flyers to create promotional literature for program.
- Set up display tables within the 3 clubs to promote programs.
- Analyzed current program spending and shared cost-saving measures to increase savings to bottom line.
- Removed unruly patrons to achieve safe and positive work environment, including special events where alcoholic beverages may be consumed.
Aquatics Manager
British Swim School
San Mateo, CA
11.2021 - 07.2022
- Designed training schedules for new and existing employees.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Analyzed training needs to develop new programs or modify and improve existing.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Audited customer account information to identify issues and develop solutions.
Operations Manager
American Swim Academy
Fremont, CA
09.2019 - 11.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Addressed customer concerns with suitable solutions.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Program Coordinator
American Swim Academy
Fremont, CA
03.2018 - 09.2019
- Created various lesson plans for swimmers ages 4 months to 3 years of age.
- Coordinated a team of 8 instructors who specifically taught the "aqua baby" classes
- Set monthly revenue goals based on previous year performance
- Facilitated monthly trainings for staff
- Taught lessons when staff shortages occurred
- Evaluated program effectiveness to develop improved methods.
- Explained program offerings and requirements to participants and answered related questions.
- Developed brochures, newsletters and flyers to create promotional literature for program.
Deck Manager
American Swim Academy
Fremont, CA
02.2017 - 03.2018
- Managed multiple swim classes with an emphasis on safety, time management, and difficult situations with nervous swimmers.
- Created out of water games to help motivate swimmers to join their lesson.
- Answered questions regarding a swimmer's progression and how we will help achieve the skill
- Tested PH and Chlorine levels 3 times per day
- Prepare training schedules for new hires
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Swim Instructor
American Swim Academy
Fremont, CA
08.2015 - 02.2017
- Continuously instructed participants ages 3 months to adults including those with special needs or disabilities, stroke development, and competitive swim team for the last 7 years
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Recommended appropriate level classes to swimmers based on needs and preferences.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Demonstrated proper breathing techniques exercises.
Education
Some College (No Degree) - Business Administration And Management
Skyline College
San Bruno, CASkills
- Current Red Cross First Aid/CPR/AED Instructor EXP: 3/16/2025
- Current Red Cross First Aid/CPR/AED EXP: 3/10/2025
- Current STARGUARD Lifeguard certification EXP: 3/5/2024
- Planning & Organizing
- Supervision & Leadership
- Training & Development
- Microsoft Office
Timeline
Aquatics Coordinator
Highlands Recreation Center
07.2023 - Current
Aquatics Director
The Bay Club Company
07.2022 - 07.2023
Aquatics Manager
British Swim School
11.2021 - 07.2022
Operations Manager
American Swim Academy
09.2019 - 11.2021
Program Coordinator
American Swim Academy
03.2018 - 09.2019
Deck Manager
American Swim Academy
02.2017 - 03.2018
Swim Instructor
American Swim Academy
08.2015 - 02.2017
Some College (No Degree) - Business Administration And Management
Skyline College