Janelle Snader
Gordonville,United States
Summary
Organized professional with strong time management and organizational skills. Proven ability to build and maintain customer relationships in diverse environments. Expertise in entry-level psychology and counseling roles, complemented by over 10 years of experience in managerial operations and system development. Skilled in personal and relationship management with a focus on trauma-informed perspectives.
Overview
14
14
years of professional experience
Work History
Housekeeper
Traveler's Rest Hotel
Intercourse, PA
02.2025 - 12.2025
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Maintained cleanliness and organization in guest rooms and common areas.
- Supervised daily housekeeping operations ensuring cleanliness and organization.
Business/Cafe Manager
Strasburg Market Place
Ronks, PA
05.2018 - 08.2024
- Founded and developed the café and bakery departments from concept to full operation.
- Supervised and trained staff across multiple departments, and delegated tasks to ensure efficiency.
- Managed scheduling, payroll, and HR functions for smooth daily operations.
- Handled sensitive customer concerns with empathy, active listening, and problem-solving.
- Negotiated supplier and vendor contracts, maintaining strong relationships.
Bakery Worker
Bird in Hand Bakeshop
Bird in Hand, PA
09.2015 - 09.2017
- Assisted in the daily production of a variety of baked goods.
- Operated ovens and mixers, following safety procedures.
- Collaborated with team members to meet production goals.
Cafe Manager
Cafe One Eight
Lancaster, PA
08.2014 - 07.2015
- Hired, trained, and supervised staff to maintain service excellence.
- Managed operations, scheduling, and inventory for high-volume café.
- Resolved customer concerns promptly and professionally.
- Implemented health and safety procedures to maintain a clean environment.
- Developed seasonal menus, incorporating customer feedback and local ingredients.
- Established relationships with local businesses and organizations.
Childcare/Family Nanny
New Horizons Ministries
Cañon City, Colorado
09.2011 - 09.2013
- Provided attentive care and supervision for children in nurturing environment.
- Managed daily schedules, including meals, playtime, and educational sessions.
- Collaborated with parents to discuss children's progress and address concerns.
- Ensured a safe and healthy environment through regular cleaning and organization.
- Created daily routines that included naps, meals and playtime.
Education
Bachelor of Arts - Counseling Psychology
Lancaster Bible College
Lancaster, PA, United States12-2025
Skills
- Interpersonal communication
- Client and community relations
- Conflict resolution and problem-solving
- Leadership and team development
- Customer service excellence
- Child care experience
- Trauma-informed counseling
- Biblical counseling
Timeline
Housekeeper
Traveler's Rest Hotel
02.2025 - 12.2025
Business/Cafe Manager
Strasburg Market Place
05.2018 - 08.2024
Bakery Worker
Bird in Hand Bakeshop
09.2015 - 09.2017
Cafe Manager
Cafe One Eight
08.2014 - 07.2015
Childcare/Family Nanny
New Horizons Ministries
09.2011 - 09.2013
Bachelor of Arts - Counseling Psychology
Lancaster Bible College