Hi, I’m
Janelle Taylor
Tallahassee,FL
Summary
Dedicated hardworking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
years of professional experience
Work History
Franklin's Academy School
Teacher's Aide
04.2006 - 03.2007
Job overview
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of 10-16 children.
- Promoted physical, mental and social development using classroom games and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
Walmart
Sales Associate
09.2004 - 12.2004
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Food Lion
Bakery Assistant
07.2003 - 10.2003
Job overview
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Assisted up to 50-60 customers per day with helpful attitude and positive approach.
- Lifted and moved items weighing over 1-12 pounds using proper lifting techniques.
- Followed production chart to keep hot, fresh products available daily.
- Washed dishes and sanitized prep area at end of each shift.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Operated commercial kitchen equipment and tools.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
Chevron Swifty Mart
Cashier
02.2000 - 03.2000
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $150-200 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 100+ patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Tallahassee Urban League
Secretarial Assistant
01.1994 - 01.1996
Job overview
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Amos P. Godby High SchoolTallahassee, FL
High School Diploma
University Overview
- Honor Roll (9th-10th)
- Extracurricular Activities: ROTC
University of PhoenixTempe, AZ
Bachelor of Science from Criminal Justice
08.2016
University of PhoenixTempe, AZ
Associate of Arts from Foundations of Business
08.2013
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Strong Telephone Etiquette
- Organizational Systems
- Proactive Self-Starter
- Website Navigation
Additional Information
Hard woking, highly motivated team player, multi, tasked individual, works well under pressure, very organized, fast learner, self starter, extensive working knowledge of Microsoft Office, WordPerfect in addition to all other computer programs, able to train other employees, data entry experience, excellent customer service skills, very intelligent.
Timeline
Teacher's Aide
Franklin's Academy School
04.2006 - 03.2007
Sales Associate
Walmart
09.2004 - 12.2004
Bakery Assistant
Food Lion
07.2003 - 10.2003
Cashier
Chevron Swifty Mart
02.2000 - 03.2000
Secretarial Assistant
Tallahassee Urban League
01.1994 - 01.1996
Amos P. Godby High School
High School Diploma
University of Phoenix
Bachelor of Science from Criminal Justice
University of Phoenix
Associate of Arts from Foundations of Business
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