Janelle Taylor
Tallahassee,FL
Summary
Dedicated hardworking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Team player, multi, tasked individual, works well under pressure, very organized, fast learner, self starter, extensive working knowledge of Microsoft Office, WordPerfect in addition to all other computer programs, able to train other employees, data entry experience, excellent customer service skills, very intelligent.
Overview
11
11
years of professional experience
Work History
Sales Associate
Walmart
09.2004 - 12.2004
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Increased sales 10% by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Processed product returns and assisted customers with other selections
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Engaged with customers to build rapport and loyalty
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Answered customer questions about sizing, accessories and merchandise care
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier
Chevron
02.2000 - 03.2001
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained cash drawer of $150-200 or more per shift
- Checked identification for proof-of-age for alcohol and tobacco sales
- Greeted over 100+ patients per day
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Completed inventory counts and ordered merchandise
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Maintained current knowledge of store promotions and highlighted sales to customers
- Tallied cash drawer at beginning and end of each work shift
- Processed customer refunds and exchanges according to established guidelines
- Greeted customers entering store and responded promptly to customer needs
- Stocked, tagged and displayed merchandise as required
- Welcomed customers and helped determine their needs
Secretarial Assistant
Tallahassee Urban League
01.1994 - 01.1996
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Managed over 50 customer calls per day
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Answered multi-line phone system and greeted callers enthusiastically
- Provided clerical support to company employees by copying, faxing and filing documents
- Scheduled appointments and conducted follow-up calls to clients.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ08.2016
Associate of Arts - Foundations of Business
University of Phoenix
Tempe, AZ08.2013
High School Diploma -
Amos P. Godby High School
Tallahassee, FL05.1996
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Strong Telephone Etiquette
- Organizational Systems
- Proactive Self-Starter
- Appointment Scheduling
- Multi-line phone systems
- Website Navigation
- Security Practices
- Flexible Hours
- Cleaning Techniques
Timeline
Sales Associate
Walmart
09.2004 - 12.2004
Cashier
Chevron
02.2000 - 03.2001
Secretarial Assistant
Tallahassee Urban League
01.1994 - 01.1996
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Arts - Foundations of Business
University of Phoenix
High School Diploma -
Amos P. Godby High School
Similar Profiles
Destiny FowlerDestiny Fowler
Team Associate at WalmartTeam Associate at Walmart
Luis CortezLuis Cortez
Produce Associate at WalmartProduce Associate at Walmart
Jonathan WoodJonathan Wood
Automotive Technician at WalmartAutomotive Technician at Walmart