JANELLE TRAN
SACRAMENTO,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Hotel Front Office Receptionist
Homewood Suites Hilton
03.2024 - Current
- Demonstrated adaptability during peak periods or unexpected staffing shortages by effectively handling multiple tasks simultaneously without compromising service quality.
- Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
- Coordinated group bookings for special events or conferences, providing tailored customer service to meet unique client needs.
Childcare Assistant
WIGGLE WOBBLES CHILDCARE LLC
08.2017 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Assisted in conducting regular assessments of each child''s developmental progress toward academic milestones.
- Maintained accurate records on student attendance, health concerns, and daily progress to ensure compliance with state regulations.
- Monitored daily health checks of each child upon arrival at the facility to ensure safety and well-being of all students.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
Data Entry Clerk
Fidelity National Title Insurance Company
07.2018 - 11.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
DOCUMENT PROCESSOR
Maximus Health Services
01.2018 - 07.2018
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Assigned to a special project with state faxes for the State of Tennessee and follow the HIPAA regulations.
Hotel Front Office Receptionist
Residence Inn Marriot
06.2017 - 11.2017
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Operating MARSHA system.
SHOE PALACE
SALES LEAD
04.2015 - 05.2017
- Performed routine inspections of work areas, promptly addressing any issues or hazards that arose during daily operations.
- Evaluated potential risks associated with planned activities, developing contingency plans as necessary to minimize disruptions or delays in progress.
- Coordinated logistics efforts for acquiring necessary resources, streamlining supply chain management processes as needed for maximum efficiency gains.
- Maximized resource utilization by employing advanced technology for material extraction.
- ADMINSTRATION WORK: answering emails, launch calendars, managing shipment paperworks, BRINKS log, and safe counts.
Education
No Degree - Aesthetician
Avalon School of Cosmetology
Phoenix, AZ06.2022
High School Diploma -
GUNDERSON HIGH SCHOOL
San Jose, CA06.2015
Skills
- Hotel software knowledge
- Empathy and patience
- Complaint Handling
- Professional Appearance
- Multilingual Proficiency
- Microsoft Office
- Time Management
- Detail Oriented
- Cash Handling
- Phone and Email Etiquette
- Customer Service Management
- Administrative Skills
- Office Organization
Languages
Vietnamese
Native or Bilingual
Timeline
Hotel Front Office Receptionist
Homewood Suites Hilton
03.2024 - Current
Data Entry Clerk
Fidelity National Title Insurance Company
07.2018 - 11.2018
DOCUMENT PROCESSOR
Maximus Health Services
01.2018 - 07.2018
Childcare Assistant
WIGGLE WOBBLES CHILDCARE LLC
08.2017 - Current
Hotel Front Office Receptionist
Residence Inn Marriot
06.2017 - 11.2017
SHOE PALACE
SALES LEAD
04.2015 - 05.2017
No Degree - Aesthetician
Avalon School of Cosmetology
High School Diploma -
GUNDERSON HIGH SCHOOL