Janelle Wagner
Summary
Compassionate individual with the poise to tackle multiple tasks and learn new skills in any given environment. Offering dynamic and friendly experience from IT support and customer coordinator fields. Versatile, dedicated, and ready to learn!
Overview
14
14
years of professional experience
Work History
IT Support Specialist
Nordhealth- ProVet
08.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Answered questions and provided information to customers about their software.
- Determined software issues using proactive troubleshooting techniques.
- Provided technical support to North American and United Kingdom clients.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Collaborated with colleagues in both domestic and international support facilities.
Pet Care Coordinator
Colorado Canine Orthopedics
09.2013 - 07.2022
- Provided compassionate and patient-focused care to make each client feel like they were special
- Created surgical templates, reports and discharges for each patient.
- Mastered multi tasking in a very high stress environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and added to the almost perfect rating of the clinic
- Handled hard financial situations with clients during emergency procedures.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact
- Trained new staff on correct procedures and requirements.
- Answered a high volume, multi-line phone system to respond to inquiries.
- Answered owners' animal health questions and educated on healthy animal care practices
- Navigated through multiple scheduling computer systems.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Completed skilled administrative work to support all office staff and operational requirements
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Collaborated with technicians, assistants and six doctors to create and maintain high quality patient care.
Front Desk Coordinator
Southern Colorado Veterinary Internal Medicine
05.2009 - 09.2013
- Verified patient demographic information, copied documentation and directed to provided information
- Maintained financial accuracy by collecting deposits, fees and payments.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed skilled administrative work to support all office staff and operational requirements
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Education
Associate of Science - Environmental Science
Pikes Peak Community College
05.2018
Skills
- Organizational skills
- Appointment Scheduling
- Telephone etiquette
- Customer interaction
- Interpersonal Communication
- Clerical
- Collaborative Team Player
- Help Desk Support
- User Support and Troubleshooting
- Excellent work ethic
- Friendly and Patient
- Self-motivated professional
- Good listening skills
- Responsible
Timeline
IT Support Specialist
Nordhealth- ProVet
08.2022 - Current
Pet Care Coordinator
Colorado Canine Orthopedics
09.2013 - 07.2022
Front Desk Coordinator
Southern Colorado Veterinary Internal Medicine
05.2009 - 09.2013
Associate of Science - Environmental Science
Pikes Peak Community College
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