Janelle Washington
Monroeville,PA
Summary
Dedicated Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Transportation Specialist
Student Transportation Of America, STA
01.2017 - Current
- Managed scheduling and logistics for multiple vehicles, optimizing routes and ensuring timely and safe transportation for clients.
- Provided exceptional customer service, addressing inquiries, concerns, and feedback in an professional and courteous manner, resulting in high client satisfaction rates.
Nanny
James Woodworth & Leslie Sell
09.2005 - 05.2014
- Designed and implemented engaging educational and recreational activities, fostering the children's cognitive and social development
- Collaborated closely with parents to maintain consistent routines and open communication, resulting in a strong and trusting caregiver-family relationship.
Assistant Portfolio Manager
U.S. Bank
05.1999 - 01.2004
- Supported senior leadership by developing status reports on activities related to planning, scheduling, inquiries, resourcing, risk mitigation and proposal development for client portfolios
- Delivered exceptional customer service when assisting with communicating market developments, portfolio changes and annual performance information to clients.
Education
CDA Certification Early Childhood Development -
Forbes Road Career And Technology Center
Monroeville, PA1994
GED -
Gateway Senior High School
Monroeville, PA1994
Skills
- Public Speaking
- Culinary Expertise
- Transportation Logistics
- Customer Relationship
- Exceptional Communicator
- Microsoft Office, Excel & PowerPoint
- Presentations
- Money Management
- Answering Service Operator
- Hospitality and Accommodation
Timeline
Transportation Specialist
Student Transportation Of America, STA
01.2017 - Current
Nanny
James Woodworth & Leslie Sell
09.2005 - 05.2014
Assistant Portfolio Manager
U.S. Bank
05.1999 - 01.2004
CDA Certification Early Childhood Development -
Forbes Road Career And Technology Center
GED -
Gateway Senior High School
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