Janelle Wheatley
Summary
Compassionate Counselor with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants. Exceptional leadership and coordination skills. Proven ability to collaborate with colleagues and agencies employing evidence-based practices and dynamic treatment goals. Excellent verbal, written, interpersonal and presentation skills to effectively build and maintain relationships with individuals and groups in-person, on the phone and virtually.
Overview
9
9
years of professional experience
Work History
Counselor
The Healing Way
11.2023 - Current
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Adapted counseling techniques to best suit individual needs of each client.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Conducted evaluations to help patients develop measurable treatment goals.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
Server/Certified Trainer
On The Border Mexican Cantina And Grill
02.2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Counselor
JEVS Human Services
05.2022 - 06.2022
- Participated in community outreach efforts, raising awareness about the availability of local substance abuse treatment resources.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Managed time efficiently in order to complete all tasks within deadlines.
Head Bartender
Hansdynasty
12.2021 - 05.2022
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Certified Trainer/Server
Carrabba's Italian Grill
12.2018 - 03.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Counselor's Assistant
Pyramid Healthcare
12.2014 - 01.2017
- Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly.
- Conducted patient intake interviews, recording and documenting relevant information.
- Organized and detail-oriented with a strong work ethic.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Facilitated group and individual therapy in outpatient setting.
Education
Bachelor of Science - Rehabilitation And Human Services
Pennsylvania State University
University Park, PA08.2014
Skills
- Certified Recovery Specialist
- Conflict Resolution
- Relapse Prevention
- Case Management
- Group facilitation
- Intake assessments
- Biopsychosocial Assessments
- Clinical Documentation
- Individualized Counseling
- MS Office
- Patient Engagement
Timeline
Counselor
The Healing Way
11.2023 - Current
Server/Certified Trainer
On The Border Mexican Cantina And Grill
02.2023 - Current
Counselor
JEVS Human Services
05.2022 - 06.2022
Head Bartender
Hansdynasty
12.2021 - 05.2022
Certified Trainer/Server
Carrabba's Italian Grill
12.2018 - 03.2020
Counselor's Assistant
Pyramid Healthcare
12.2014 - 01.2017
Bachelor of Science - Rehabilitation And Human Services
Pennsylvania State University