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Experienced Systems Tech Support/Level 3 Support Specialist with 20 years of experience in Windows and Mac environments. Skilled in troubleshooting and correcting hardware and software issues on desktops, laptops, and smart devices. Proven track record in promoting customer satisfaction through effective communication and problem-solving. Strong leadership abilities and expertise in project management. Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in the fields of customer service as well as support of desktop applications.

Seasoned Support Specialist Expeditor and Installation Technician with a proven track record at Qmatic, adept in technical solution analysis and customer service excellence. Leveraged technical assistance and troubleshooting skills to enhance system efficiency and user satisfaction. Achieved significant reductions in downtime, demonstrating a strong ability to train and coach teams for optimal performance.

Accomplished Administrative Logistics Support Specialist with a proven track record at Constellis, adept in technical solution analysis and customer engagement. Excelled in maintaining accurate records and coordinating logistics, demonstrating exceptional recordkeeping and customer service skills. Achieved significant improvements in operational efficiency and data management, ensuring seamless logistics support and customer satisfaction.

Seasoned IT professional with a proven track record at Canvia, Tecsup, Alternativa Tecnologica y Museo de Arte de Lima, adept in technical solution analysis and offering exceptional remote support. Skilled in SLA compliance and troubleshooting, my strategic approach to incident management and dedication to optimizing technical operations have significantly enhanced service delivery. Expert in fostering team collaboration and driving customer satisfaction through effective problem-solving.

Janelle Williams

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Franchise Support Specialist

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Master of Arts -

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Franchise Support Specialist

Master of Arts -

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