Janelle Williams
Summary
Organized, detail-oriented, and conscientious self-starter able to strategize and prioritize effectively to
accomplish multiple tasks across multiple specialties
Overview
10
10
years of professional experience
Work History
Patient Services Representative II
Neighborhood Outreach Access to Health (NOAH)
02.2023 - Current
- Schedule medical, psychiatry, counseling, dental and nutrition appointments
- Respond to inbound inquiries and appointment scheduling requests regarding services, email, work queues or online forms
- Address members' identified needs including, arranging for transportation, arranging for an interpreter when needed, confirming and requesting authorization/referral is in place, verifying insurance
Intake Coordinator
Bicycle Health
11.2021 - 02.2023
- Enroll individuals daily via email, SMS, phone, and live chat, interested in Medication-Assisted Treatment (MAT) for opioid use reduction
- Conducted phone intakes to gather health information, verify insurance coverage, process payments, and schedule initial appointments
- Coordinate care with other healthcare providers, including primary care physicians, behavioral health specialists, and pharmacists.
Lead Patient Coordinator
Broadway Medical Clinic
05.2019 - 11.2021
- Scheduled, and processed appointments for 11 healthcare providers across multiple specialties, primary care, radiology, in-office cardiac procedures, dermatology, and dermatology-related procedures
- Verified insurance eligibility and coverage, confirmed procedure approvals, obtained referrals and prior authorizations
- Scheduled surgeries, managed pre-certifications, and ensured accurate verification of insurance coverage
Patient Financial Representative
Banner Medical Group
03.2017 - 05.2019
- Executed registration processes, eligibility verification and authorization acquisition, ensuring accurate collection of patient financial responsibilities at the time of service
- Contacted customers regarding past-due accounts and successfully negotiated payment plans, reducing outstanding balances and improving cash flow
- Responsible for adhering to all third-party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans.
Lead Patient Care Coordinator
Eye Physicians and Surgeons of Arizona
02.2015 - 03.2017
- Schedule physician surgical procedures for Ambulatory Surgery Center
- Patient scheduling, registering, maintaining, appointments, direct walk-in emergencies
- Surgery and office visit insurance authorizations, process and request referrals, insurance verification, receiving and requesting medical records
- New Employee training
Education
Diploma -
Peoria High School
Skills
- 10 years in experience in Medical and Customer Service
- Proficiency in multiple screens using various computer programs
- Flexible, reliable, can multi-task, detail orientated, strong verbal and written communication skills
- Microsoft Office Suite (Word, Excel, Access)
- EMR/EHR Systems: EPIC, ATHENA, CERNER
- Insurance Verification & Medical Billing (ICD-10)
Timeline
Patient Services Representative II
Neighborhood Outreach Access to Health (NOAH)
02.2023 - Current
Intake Coordinator
Bicycle Health
11.2021 - 02.2023
Lead Patient Coordinator
Broadway Medical Clinic
05.2019 - 11.2021
Patient Financial Representative
Banner Medical Group
03.2017 - 05.2019
Lead Patient Care Coordinator
Eye Physicians and Surgeons of Arizona
02.2015 - 03.2017
Diploma -
Peoria High School
Similar Profiles
Hannah GammageHannah Gammage
Family Nurse Practitioner at Neighborhood Outreach Access to Health (NOAH)Family Nurse Practitioner at Neighborhood Outreach Access to Health (NOAH)
Shaniqa UpshawShaniqa Upshaw
Patient Service Representative at Neighborhood Outreach Access To Health (NOAH)Patient Service Representative at Neighborhood Outreach Access To Health (NOAH)
RYAN ELWOODRYAN ELWOOD
Workplace and Public Safety Specialist at Neighborhood Outreach Access To Healthcare (NOAH)Workplace and Public Safety Specialist at Neighborhood Outreach Access To Healthcare (NOAH)