Janelle Woodhull
Rosharon,TX
Summary
Organized with proficiency in developing plans, policies, procedures and detailed instructions to implement various skillsets from military to civilian operations. Strategic-minded with excellent multitasking skills and an eagerness for a multitude of success.
Overview
9
9
years of professional experience
Work History
Security Forces
Texas Military Department
Brownsville, TX
10.2021 - Current
- Patrolled assigned areas of the United States and Mexico border on foot or in a vehicle while monitoring the environment for unusual events or illegal immigrants.
- Responded promptly to calls for assistance from U.S Border Patrol Agents, U.S. Coastguard, and local law enforcement personnel or citizens.
- Investigated suspicious activities or persons to deter potential threats.
- Monitored access control points, in order to protect deter and prevent illegal activity.
- Arms room handling of weapons, and inventory assessment & control of military equipment.
Security Forces
Texas Air National Guard
El Paso, TX
12.2018 - Current
- Serving as a quick reaction force and heavy weapons Security Forces squadron for the State of Texas .
- Assists on State Missions working with joint forces to ensure the safety and security of personnel and assets.
- Training and readiness for military law enforcement, arrests, domestic disputes, traffic violations, and safeguarding of military assets.
- Combat readiness for overseas deployment with tactical vehicle training, Tactical combat casualty care, weapons training, and ground combat skills. Trains with Border Patrol and local Police Departments to ensure readiness for riot control, land navigation, and tactical team movement.
Cosmetologist
Paul Mitchell Onyx salon
El Paso, TX
06.2017 - 04.2018
- Provided consultations to clients on beauty treatments, products and services from simple to very complex.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Applied makeup for special occasions such as weddings or proms.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Assisted customers in selecting appropriate retail products for their needs.
- Developed a loyal client base through excellent customer service.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Assistant Stylist
The Colour Lounge Salon And Spa
Duluth, MN
03.2016 - 06.2017
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Carried out waxing services
- Applied makeup for special occasions such as weddings or proms.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Performed scalp treatments to improve hair health and texture.
- Assisted customers in selecting appropriate retail products for their needs.
- Collaborated with other professionals in the beauty industry.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
Customer Service Representative
Amsoil Inc.
Superior, WI
08.2015 - 08.2016
- Provided excellent customer service to place orders and resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Receive customer questions, complaints, and orders for the company’s products and websites.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certificate - Cosmetology
Wisconsin Indianhead Technical College
Superior05-2013
Bachelor of Science - Criminal Justice
The University of Texas At El Paso
El Paso, TXSkills
- Incident Management
- Access Control
- Legal Compliance
- Computer Skills
- Force Protection
- Appointment Scheduling
- Account Updating
- Inbound and Outbound Calling
- Data Entry
- Report Generation
- Paperwork Processing
- Complaint Resolution
- Customer Service
- Multi-Task Management
- Administrative Support
Timeline
Security Forces
Texas Military Department
10.2021 - Current
Security Forces
Texas Air National Guard
12.2018 - Current
Cosmetologist
Paul Mitchell Onyx salon
06.2017 - 04.2018
Assistant Stylist
The Colour Lounge Salon And Spa
03.2016 - 06.2017
Customer Service Representative
Amsoil Inc.
08.2015 - 08.2016
Certificate - Cosmetology
Wisconsin Indianhead Technical College
Bachelor of Science - Criminal Justice
The University of Texas At El Paso