Janelle Zavala
Paramount,CA
Summary
Organized and dependable while being successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help achieve company goals.
Overview
16
16
years of professional experience
Work History
GUEST SERVICE AGENT
Waldorf Astoria Las Vegas
11.2024 - Current
- Upheld hotel policies and procedures by providing high level of customer service.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maximized revenue by upselling room upgrades and additional services.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
HOSTESS/ FOOD AND BEVERAGE CASHIER
The Walt Disney Company (Disneyland Resort)
04.2014 - 08.2024
- Greeted guests everyday to provide excellent guest service
- Safely working in fast-paced environments while operating, cash handling and taking orders on a point-of-scale system (POS system)
- Fulfilling orders, preparing food, cleaning, stocking inventory and making sure it's show ready for our guests
- Trained in various locations where I successfully learned to work in very small or large teams
- Creating magic, interacting and creating a storytelling experience
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
CUSTOMER SERVICE AGENT/ SPANISH LANGUAGE OF DESTINATION (SPLOD)
Delta Air Lines
09.2017 - 09.2023
- Welcoming passengers from around the world by assisting them to ensure a smooth and enjoyable check in and gate boarding process for on time departures
- Quick resolutions in rerouting, reissuing and rebooking passengers who experienced interrupted or last minute travel needs
- Ensuring proper documentation for travel to any destination around the world
- Tagging luggages to final destinations and safely handling and lifting baggage up to 70 pounds from scales to conveyor belts
- Constant communications on radio, chats and phone line with flight crew, tower, global ticketing, management and fellow colleagues to ensure a safe and smooth travel
- Received additional training to work alongside with our partner airline, Aeromexico, to utilize my spanish speaking skills to provide excellent customer service for all Aeromexico and Delta flights
INSTRUCTOR/ CHOREOGRAPHER/ SOCIAL MEDIA/ ASSISTANT
Kimberly's Dance Studio
08.2008 - 10.2024
- Instructing, choreographing, and introducing proper dance techniques in different age categories from 3-18 from soloists to large productions
- Coordinating events throughout the school year by preparing them for yearly performances, recitals, competitions, nationals and special events
- Ensuring all proper documentation were met for performances and travel
- Managed schedules, designed costumes and music for each performance
- Consulted on costume design to enhance overall visual impact for performances.
- Boosted ticket sales through marketing initiatives such as social media promotion and community engagement events.
- Created engaging content to keep social media channels updated and on brand.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
VARSITY SONG/ DANCE COACH
Paramount High School
06.2013 - 05.2015
- Coordinating schedules, games, transportation, special events, performances, assemblies, fundraisers, dance camps, end of the year party/awards and hosting mini dance clinic fundraisers throughout the school year
- Ensuring students and uniforms are show/game ready
- Managing meetings by communicating with the advisor, parents and booster club on a regular basis by email, phone calls or in-person meetings
DENTAL ASSISTANT
Rosecrans Dental Group
01.2011 - 03.2011
- Prepared rooms for every patient by following prescribed procedures and protocols
- Welcome and greeted every patient and provided information given from the doctor
- Sterilized all instruments being used for the day
- Making sure every information given was in the system for future follow ups
- Answering questions and requests and making sure patients were taken care of
Education
COMMUNICATIONS, FINE ARTS/ DANCE
Long Beach City College
Long Beach, CaliforniaDENTAL ASSISTING -
Southeast Regional Occupational Program
Norwalk, CaliforniaSkills
- Team Building
- Problem Solving
- Quick Decision Making
- Conflict Resolution
- Client Relations
References
- Athena Johnson, CSA, Delta Air Lines, aj0486@gmail.com
- Breeana Tua, RTSM, Delta Air Lines, breeana.tua@delta.com
Timeline
GUEST SERVICE AGENT
Waldorf Astoria Las Vegas
11.2024 - Current
CUSTOMER SERVICE AGENT/ SPANISH LANGUAGE OF DESTINATION (SPLOD)
Delta Air Lines
09.2017 - 09.2023
HOSTESS/ FOOD AND BEVERAGE CASHIER
The Walt Disney Company (Disneyland Resort)
04.2014 - 08.2024
VARSITY SONG/ DANCE COACH
Paramount High School
06.2013 - 05.2015
DENTAL ASSISTANT
Rosecrans Dental Group
01.2011 - 03.2011
INSTRUCTOR/ CHOREOGRAPHER/ SOCIAL MEDIA/ ASSISTANT
Kimberly's Dance Studio
08.2008 - 10.2024
COMMUNICATIONS, FINE ARTS/ DANCE
Long Beach City College
DENTAL ASSISTING -
Southeast Regional Occupational Program
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