Janelle Clarke
Brandon,FL
Summary
Dynamic sales professional with proven expertise in upselling and exceptional communication skills, honed at Verizon Wireless. Excelled in building customer rapport and leveraging promotional support to exceed sales goals. Achieved significant customer retention through complex problem-solving and goal-oriented strategies, enhancing company loyalty and revenue. Highly experienced retention sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented versed in greeting high-volume of customers and recommending merchandise based on individual requirements. I am skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Sales Associate
Verizon Wireless
11.2019 - 10.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Stanley Steemer
01.2018 - 10.2019
- Responsible for answering inbound customer telephone calls to schedule carpet cleaning and related services.
- presented services and products and obtained accurate order information from customers
- provided customer service and administrative support to enhance the growth and development of commercial business lines
- responsible for maintaining great relationships with our current and past customer base, ensuring prompt payment on all completed commercial jobs, and supporting efforts to obtain new business contacts
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Retention Customer Service Representative
Frontier Communications
03.2015 - 12.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Evaluated current customer retention strategies and recommended improvements.
- Built constructive customer relationships to improve loyalty and recommendations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Bloomingdale Highschool
Brandon, FL05-2014
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Building rapport
- Complex Problem-solving
- Goal oriented
- Excellent communication skills
- Superb time management
- Sales training
- Fraud detection
- Sales trends
- Goal tracking
- Dispute mediation
- Cold calling
- Upselling and cross selling
- Exceeds sales goals
- Meeting deadlines
- Written and oral communication skills
- Payment processing
- Contact follow-up
Timeline
Sales Associate
Verizon Wireless
11.2019 - 10.2024
Customer Service Representative
Stanley Steemer
01.2018 - 10.2019
Retention Customer Service Representative
Frontier Communications
03.2015 - 12.2017
High School Diploma -
Bloomingdale Highschool