Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

JANELLE ENYONAM YANKEY

Norfolk,VA

Summary

I am an ambitious and responsible student with superior time management skills, seeking a position where I can utilize my customer service experience, event planning skills, architectural and draftsmanship design background, and the knowledge necessary to make a valuable contribution in accordance with your company's service principles and core values, as well as obtain and maintain a full-time position that provides professional challenges utilizing my interpersonal skills, exceptional time management skills, and problem-solving abilities. A candidate who is organized, dependable, and capable of managing multiple priorities while maintaining a positive attitude. Willingness to accept additional responsibilities in order to accomplish team objectives.

Overview

4
4
years of professional experience

Work History

Career Services Representative

Norfolk State University
11.2021 - Current
  • Provide support in coordinating career-focused events on campus.
  • Advised individuals on job search strategies, resume development, and interviewing.
  • Promoted employment opportunities through online postings, onsite employer visits, career fairs, and other effective resources.
  • Conducted scheduled resume and interview workshops and job search training to promote gainful employment.

Guest Services Agent

Hilton
10.2022 - Current
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide the best possible experience.
  • Process guest payments and provide accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Analyzed customer feedback to identify areas requiring improvement.
  • Foster a safe lodging environment with reliable and effective security services.
  • Booked large groups for weddings, seminars, conferences, and other events, providing the best available room rates.

Architectural Intern

Kindavcad Enterprise Accra
06.2019 - 08.2019
  • Utilized the computer program AutoCAD and prepared design plans.
  • Performed research on structures and materials.
  • Studied local architectural regulations and codes to assist with designing.
  • Completed accurate site measurements.
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Evaluated project requirements to identify and mitigate risks.
  • Organized and maintained blueprint files.
  • Researched materials to determine appropriate selections for projects.
  • Attended team meetings to resolve technical and project issues and review project schedules.

Team Member

Target
06.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintain a productive, efficient approach to all tasks.
  • Maintain a overall safe work environment with employee training programs and enforcement of safety procedures.
  • Created and managed project plans, timelines and budgets.
  • Learned all required tasks quickly to maximize performance.
  • Operate a register to process payments and collect cash payments for order totals.
  • Addressed and resolved customer complaints in a polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Working at different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Monitor and verify that all merchandise is properly priced and labeled.

Team Member

McDonald's
06.2021 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
  • Monitored and verified that all merchandise was properly priced and labeled.

Education

Bachelor of Science - Construction Management / Architectural Drafting

Norfolk State University
Norfolk, VA
06.2025

High School Diploma -

Centreville High School
Clifton, VA
06.2021

Senior High School Certificate (WAEC) - Architectural Drafting Technology

Accra Technical Training College
Accra, Ghana
11.2019

Skills

  • Event Planning
  • Guest services expertise
  • Time management
  • Strong verbal and written communicator
  • Proficient in AutoCAD and REVIT
  • Deadline-oriented
  • Project Management
  • MS Office
  • Written Communication
  • Meeting minutes
  • Office management
  • Customer relations and communications
  • Records management
  • Writing reports

Accomplishments

  • National Society of Leadership and Success (NSLS):
  • Developing leadership skills and gaining real-world experience through our accredited leadership program, working with peers and top leaders along the way.
  • Engaging in Success Networking Teams
  • Gaining leadership insight from speaker broadcasts, motivational speakers featuring celebrities, authors, and industry leaders

  • Center For Financial Advancement , Norfolk State University , Member

  • Actively participate in a yearlong financial literacy program.
  • One-on-one exposure to mortgages, real estate, and finance
  • Facilitate and support discussions and group activities about homeownership, credit, and building
  • Opportunity to go to Atlanta, GA for the Money4Life Leadership Conference put together by
  • HomeFree USA

  • Robert C Nusbaum Honors College (RCNHC ): Member

  • The Robert C Nusbaum (RCN) Honors College emphasizes honor over academic excellence
  • It is a chance to grow, hone, and improve one's honor—character, integrity, behavior, and attributes—so that it might shine in our intricately interconnected world
  • Actively participate in all scheduled activities, which may include adviser meetings, community events, special seminars, professional development workshops, cultural events, and university
  • Maintaining active communication with program staff throughout their undergraduate experience.


  • Student Government Association Executive Cabinet Campus Life and Diversity Liaison

  • Assist the Office of Campus Life and Diversity in seeking to create a campus culture of inclusive excellence, advocacy, and belonging, that supports the academic and personal development of students of all religions, races, ethnicities, genders, ages, sexual orientations, and disabilities.
  • Advocating for student concerns, providing support and recognition for recognized student organizations, and serving students by hosting activities and events that enhance student life
  • Develop positive attitudes and practice good citizenship
  • Promote harmonious relations throughout the entire school

  • Women's Initiative Secretary

  • Maintain an accurate attendance list for every meeting.
  • Organizing and servicing meetings
  • Prioritizing workloads.
  • Assisting the office of Campus life and Diversity

  • Norfolk State University Associated Builders & Contractors (ABC) Student Chapter : Historian

  • responsible for maintaining a record of chapter activities that are not part of the business documents, including slides, photographs, and videotapes of chapter activities, news articles, posters, and any documentation of the group's activities.

  • African Student Association (ASA) Secretary

  • responsible for taking minutes during general and executive meetings on a weekly basis.
  • Assisting with events
  • Communicating effectively with members.

Languages

English
Native or Bilingual
Spanish
Professional Working
Twi
Native or Bilingual
Fante
Native or Bilingual
French
Professional Working
Ga
Professional Working
Ewe
Professional Working

Timeline

Guest Services Agent

Hilton
10.2022 - Current

Team Member

Target
06.2022 - Current

Career Services Representative

Norfolk State University
11.2021 - Current

Team Member

McDonald's
06.2021 - 05.2022

Architectural Intern

Kindavcad Enterprise Accra
06.2019 - 08.2019

Bachelor of Science - Construction Management / Architectural Drafting

Norfolk State University

High School Diploma -

Centreville High School

Senior High School Certificate (WAEC) - Architectural Drafting Technology

Accra Technical Training College
JANELLE ENYONAM YANKEY